Ratings based on 978 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Special offer for expedia customer, amazing!
Comment from Hotel Management
22 Sep 2024 by JW Marriott Hotel Frankfurt, Hotel Management
Dear Maria,Your comments truly brighten our day! It's great to know that you found our special offer for Expedia customers to be amazing. We always strive to offer our valued customers the best possible experiences.Thank you for sharing your positive feedback. We hope to have the opportunity to serve you again in the future.Yours Sincerely,JW Marriott Hotel Frankfurt
by A verified traveler from Warwick
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Mahmoud Hamed, Hotel Management
Dear Nathan,Thank you for your fantastic feedback and for rating your stay with us so highly! We are thrilled to hear that you had such a positive experience at JW Marriott Frankfurt.Your intention to recommend our hotel means a lot to us, and it reflects our team's commitment to delivering exceptional service and memorable stays. We hope to have the pleasure of welcoming you back soon.Thank you once again for choosing to stay with us.
by A verified traveler
Posted 7 Sep 2024
Simply Amazing
Comment from Hotel Management
8 Sep 2024 by Mahmoud Hamed, Hotel Management
Dear Mr. Patrick,Your words "simply amazing" have truly made our day. It's always a pleasure knowing that we have met or exceeded a customer's expectations. Our team constantly strives to deliver a high level of service, and such positive feedback motivates us even more.We hope to have the pleasure of serving you again in the future.Warm Regards,
by A verified traveler from Renton
Posted 24 Aug 2024
My family and I had a lovely stay at the JW Marriott. The hotel is beautiful, the staff is terrific, and the location is perfect (close to everything in the center of Frankfurt). Highly recommend!
Comment from Hotel Management
25 Aug 2024 by Thomas Latona, Hotel Management
Dear Milan,It brings us immense pleasure to hear how much you and your family enjoyed your stay at the JW Marriott. The delight of our guests is always a top priority, so knowing that our staff and location met your expectations is truly rewarding.Your kind words about the beauty of our hotel and the high recommendation are much appreciated. It's gratifying to know that we could contribute to making your visit to Frankfurt enjoyable.We eagerly anticipate your return, hoping to exceed your expectations once again in the future.Sincerely,Thomas LatonaFront Office Duty ManagerJW Marriott Hotel Frankfurt
by A verified traveler
Posted 5 Aug 2024
!
Comment from Hotel Management
5 Aug 2024 by Chafik Barkani, Hotel Management
Dear Mr. Daniel,Your positive feedback brings immense joy to the entire team here at JW Marriott Hotel Frankfurt. It is our pleasure to make your stay as comfortable and enjoyable as possible.We are dedicated to providing the highest quality of service and it is always rewarding to hear from satisfied guests. Your positive words inspire us to continue striving for excellence.We hope to welcome you back soon for another delightful stay at JW Marriott Hotel Frankfurt. Sincerely,Chafik BarkaniGuest Relations Manager JW Marriott Frankfurt Hotel
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
8 Sep 2024 by Mahmoud Hamed, Hotel Management
Dear Nishant,Thank you for your outstanding review and for rating so many aspects of your stay with a perfect score! We are thrilled to know that you had such a satisfying experience and that our team could meet your expectations in cleanliness, service, and personal touches throughout your stay.We take great pride in delivering a luxurious and personalized experience to all our guests, and it's wonderful to hear that our efforts to anticipate your needs and deliver on the JW Marriott brand promise made your stay so memorable.We truly appreciate your intent to recommend us and hope to have the pleasure of welcoming you back to the JW Marriott Hotel Frankfurt very soon.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
8 Sep 2024 by Mahmoud Hamed, Hotel Management
Dear Daciana,Thank you for your outstanding review and for rating so many aspects of your stay with a perfect score! We are thrilled to know that you had such a satisfying experience and that our team could meet your expectations in cleanliness, service, and personal touches throughout your stay.We take great pride in delivering a luxurious and personalized experience to all our guests, and it's wonderful to hear that our efforts to anticipate your needs and deliver on the JW Marriott brand promise made your stay so memorable.We truly appreciate your intent to recommend us and hope to have the pleasure of welcoming you back to the JW Marriott Hotel Frankfurt very soon.
by A verified traveler from Shaab
Posted 27 Jul 2024
The hotel is in a great location - with the My Zeil literally attached to the hotel
Comment from Hotel Management
27 Jul 2024 by Chafik Barkani, Hotel Management
Dear Mr. Yaser,It is heartening to hear that you appreciate our prime location, conveniently close to shopping centers. The JW Marriott Hotel Frankfurt is committed to providing a seamless and enjoyable experience for our guests. We are glad that this has made your stay more enjoyable.We look forward to welcoming you back for another memorable stay in the near future.Warm Regards,Chafik BarkaniGuest Relations Manager JW Marriott Frankfurt Hotel
by A verified traveler
Posted 21 Jul 2024
As always a great experience.
Comment from Hotel Management
22 Jul 2024 by Chafik Barkani , Hotel Management
Dear Mr. Cozmin,Your words truly uplift us. It is immensely rewarding to hear that your visit to JW Marriott Hotel Frankfurt was once again a remarkable one. This is the level of service we strive to maintain for all our esteemed guests. We eagerly anticipate your return for another splendid stay in the heart of Frankfurt.Kindest Regards,Chafik BarkaniGuest Relations Manager JW Marriott Frankfurt Hotel
by A verified traveler from Raleigh
Posted 14 Jul 2024
Comment from Hotel Management
8 Sep 2024 by Mahmoud Hamed, Hotel Management
Dear Collin,Thank you for your outstanding review and for rating so many aspects of your stay with a perfect score! We are thrilled to know that you had such a satisfying experience and that our team could meet your expectations in cleanliness, service, and personal touches throughout your stay.We take great pride in delivering a luxurious and personalized experience to all our guests, and it's wonderful to hear that our efforts to anticipate your needs and deliver on the JW Marriott brand promise made your stay so memorable.We truly appreciate your intent to recommend us and hope to have the pleasure of welcoming you back to the JW Marriott Hotel Frankfurt very soon.
