Ratings based on 521 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Dirty old room. Very noisy area.
by A verified traveler from SAN DIEGO
Posted 23 Aug 2024
Great location near train, shops and restaurants.
Comment from Hotel Management
27 Aug 2024 by Hotel Scala Frankfurt, Hotel Management
Dear John!Thank you for your positive feedback! We’re delighted to hear that you enjoyed our great location and the convenience of nearby trains, shops, and restaurants. We look forward to welcoming you back on your next visit.Best regards,
by A verified traveler
Posted 18 Aug 2024
Property was a good location but noisy due to builders next door starting at 7.30 in the mornings. Room was a bit small for a couple with 2 suitcases.
Comment from Hotel Management
27 Aug 2024 by Hotel Scala Frankfurt, Hotel Management
Dear Margaret,Thank you for your feedback. We're glad to hear you found our location convenient. We apologize for the noise from the nearby construction and any inconvenience caused by the room size. Your comments are valuable and will help us improve our services.Best regards,
by A verified traveler from Poway
Posted 3 Jul 2024
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Comment from Hotel Management
27 Aug 2024 by Hotel Scala Frankfurt, Hotel Management
Sehr geehrte Gabriela,vielen Dank für Ihre positive Rückmeldung! Es freut uns, dass Ihnen unser Frühstücksbüffet und der freundliche Service gefallen haben. Wir entschuldigen uns für die Unannehmlichkeiten mit dem Fernseher und werden das umgehend überprüfen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,
by A verified traveler
Posted 2 Jul 2024
No air conditioning. Told the manager I would like to check out as my wife has a health condition. They refused to let me check out and refund my deposit. I left and got another hotel. Now working with my credit card company for a credit
Comment from Hotel Management
27 Aug 2024 by Hotel Scala Frankfurt, Hotel Management
Dear Dave,Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of air conditioning and for the issues you experienced during your stay. We understand your concern regarding your wife’s health and regret that we couldn’t accommodate your request at that time. Your feedback is important, and we will review our procedures to better handle such situations in the future.Please contact us directly at [contact information] so we can address your concerns and work towards a resolution.Best regards,
by A verified traveler
Posted 21 Jun 2024 on Orbitz
You've got to try the breakfast, The best we ever had in Germany!!!
by A verified traveler
Posted 15 Jun 2024
I would recommend this hotel to anyone taking a short trip to Frankfurt! It is attached to a movie theater which is both cool and loud at times. There was very loud construction and a school nearby that made for quite a bit of noise during the day. Outside of that, the front desk was very accommodating, the breakfast was wonderful, and the area was very walkable. They have good wifi and can make accommodations for food allergies. No laundry service.
by A verified traveler
Posted 12 Jun 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024
Location is great. Staff is friendly. Rooms are small but OK for one or two people to stay. The hotel is just one block behind Zeil, the main shopping street of the city which makes it very convenient. Recommended.
by A verified traveler
Posted 6 Jun 2024
The location was great. Beds are tiny. No air conditioner or fans. My passport went missing from the room while we were out for the day and the staff didnt seem to care. Very noisy street and hotel does not look anything like the picture's online.
