Ratings based on 22 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2020
Nice facility beautiful view. Areas require renovation and touches up
Comment from Hotel Management
11 Jan 2020 by Pandanus, Hotel Management
Dear Guest
Greeting From Pandanus...........
Thanks for your valuable review for us to do some implement and do the guest satisfaction up to the best
Thank You
by A verified traveler
Posted 30 Apr 2019
Nice location right on the beach with comfortable sun loungers and plenty of shade, if desired. my husband liked the fact that the pool was shaded too. Staff were friendly and helpful
by A verified traveler
Posted 13 Mar 2019 on Hotels
First night was friday , and live singer with gitar was nice surprise.overall place are good,
by A verified traveler
Posted 16 Feb 2019 on Hotels
This hotel's main advantage is it's location on the beach, which was clean. My room (superior) had a good view of the ocean, although the roof of the floor above extended quite a bit further out than the end of my room's balcony...which made it feel a bit suffocating. Air conditioning was always set to 18C but the room was never cooler than 25C (even at night, when it was cooler than this outside); wifi was good in my room; bed was comfortable; housekeeping were very friendly although the room wasn't particularly clean. Staff were generally friendly/helpful. The rooftop bar wasn't open at any point, even though the hotel was full. The restaurant advertises an a la carte dinner option, but would only provide the full buffet. Location is quite a ways from town/shops and you have to have security let you out to walk to the road, although there was a great restaurant nearby on the beach.
by A verified traveler
Great hotel but service is very pushy
Posted 26 Dec 2018 on HotelsThe hotel setting was lovely! However the staff were very pushy and even tried to barter me on a price when checking in. We then were showed to our room 2 hour a later and the three men can onto the balcony with us and stayed expecting a tip. The WiFi doesn’t work in the rooms or by the beach and the only option in the evening is a buffet. The hotel itself is great but I feel the service is a bit too much. We also kept being disturbed in the room so eventually we put the sign on the door to stop people knocking.
by A verified traveler
Posted 30 Nov 2018
Staff did not speak very good English or understand. The rooms were ok but only supplied a sheet and no extra bedding and the air conditioning was freezing.
by A verified traveler
Posted 2 Oct 2018 on Hotels
by A verified traveler
Perfect choice by the beach
Posted 5 Feb 2018 on HotelsThe location (Bentota, Induruwa) and Pandanus hotel is the best option for the beach accomodation if you are looking for a modern 4* medium size, well kept, reasonably priced hotel. Clean beach because it is 2-3 km from the town, so, only a few options to eat outside in a walking distance.
Comment from Hotel Management
7 Feb 2018 by Dilmini Bandara, Hotel Management
Dear Valued Guest: We thank you for selecting Pandanus Beach Resort & Spa as your preferred holiday destination in the southern coast of Sri Lanka and we value your positive feedback with regard to your stay with us.
It is delighted to note that you have enjoyed your stay and the facilities, food and service offered are met with your expectation. It is thankful to mention that your comment on our hotel, and we will convey your complements to our staff so that they will be delighted and will serve you even better.
We sincerely hope that you have gathered fond memories of your stay with us, and we would love to welcome you back in this magical paradise in near future.
Recommended
for Everyoneby A verified traveler from india
Nice hotel
Posted 2 Feb 2018The rooms were really good. Only drawback was that WiFi in the rooms are horrible. And so is network connection on my phone. I had taken etisalat and found it very difficult to get reception while in the room. The WiFi atleast should be strong in the rooms.
This is the only drawback.
Comment from Hotel Management
7 Feb 2018 by Dilmini Bandara, Hotel Management
Dear Valued Guest: We thank you for selecting Pandanus Beach Resort & Spa as your preferred holiday destination in the southern coast of Sri Lanka and we value your positive feedback with regard to your stay with us.
It is delighted to note that you have enjoyed your stay and the facilities, food and service offered are met with your expectation. It is thankful to mention that your comment on polite and courteous staff at our hotel, and we will convey your complements to them so that they will be delighted and will serve you even better.
With regard to the comment made for Wifi service, please to inform that we have taken necessary steps to upgrade the hotel wifi system and will complete in near future. Please accept our apologies for the inconvenience you had to go through in this manner. We assure that proper rectification will be done soon to serve you better.
We sincerely hope that you have gathered fond memories of your stay with us, and we would love to welcome you back in this magical paradise in near future.
by A verified traveler
Great resort with great rooms
Posted 1 Feb 2018 on HotelsFabulous resort and great rooms at great price. Their restaurant needed to improve and so should the room service. Housekeeper was very good and cheerful. Wifi is not available in rooms - only in public areas. TV is a disappointment with poor selection of channels which were not working too. A good entertainment system with a choice of movies would be ideal.
Comment from Hotel Management
7 Feb 2018 by Dilmini Bandara, Hotel Management
Dear Valued Guest: We thank you for selecting Pandanus Beach Resort & Spa as your preferred holiday destination in the southern coast of Sri Lanka and we value your positive feedback with regard to your stay with us.
It is delighted to note that you have enjoyed your stay and the facilities, food and service offered are met with your expectation. It is thankful to mention that your comment on polite and courteous staff at our hotel, and we will convey your complements to them so that they will be delighted and will serve you even better.
With regard to the comment made for Wifi service, please to inform that we have taken necessary steps to upgrade the hotel wifi system and tv system will complete in near future. will looking to improve the service standards of the restaurant. Please accept our apologies for the inconvenience you had to go through in this manner. We assure that proper rectification will be done soon to serve you better.
We sincerely hope that you have gathered fond memories of your stay with us, and we would love to welcome you back in this magical paradise in near future.
