Ratings based on 618 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an amazing experience with us. Your kind words mean a lot to our team, and they motivate us to keep delivering the best service possible.We hope to see you back soon!Sincerely, Management Team
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Management, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience during your stay. Your feedback means a lot to us and helps us continue to improve. We hope to welcome you back soon!Sincerely,Management Team
by A verified traveler from Indianapolis
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Management, Hotel Management
Dear guest,Thank you so much for your fantastic review! We’re thrilled you had such a positive experience with us. Your kind words motivate our team to keep striving for excellence.We can’t wait to welcome you back soon!Warm regards,Management Team.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Management Team, Hotel Management
Thank you for staying with us and providing your feedback, we hope to see you back soon.
by A verified traveler
Posted 18 Sep 2024
I truly enjoyed location and friendly staff. But, the place is needing renovation soon, at least in my room which makes my next point more relevant.
$75.00 non refundable for two dogs is outrageous. You could re do the carpet every 5 sets of guests. So 4 stars is truly for the staff and the quiet vibe, it could be 2 or 3. Bottom of bathroom door rotting out, couch looked very well worn and other wear and tear items I took photos of but if I pay that much for my pets it should be immaculate. Overall I would go back but without pets.
Comment from Hotel Management
18 Sep 2024 by Management Team, Hotel Management
Dear David,Thank you for sharing your feedback with us. We genuinely appreciate your thoughts, and I’m sorry to hear that you were not satisfied with our pet fees. We aim to provide a comfortable experience for all our guests, including those traveling with pets.The fees help us maintain a clean and welcoming environment for everyone. However, we now have a pet package available when booking online through the IHG app.(fees range from 10-15 extra per night). We hope you can take advantage of this great package during your next visit to Fishers! . Best regards,
by A verified traveler
Posted 31 Aug 2024
Great
Comment from Hotel Management
2 Sep 2024 by Management, Hotel Management
Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear that you enjoyed your stay, we want to make sure all our guest are able to relax and we hope we were able to made your experience memorable.Your kind words and positive feedback mean a lot to us and serve as a great motivation for our team. We look forward to welcoming you back on your next visit and hope to make your stay even more enjoyable.Thanks again for your support!Warm regards,
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Management, Hotel Management
Thank you so much for the great review, we are trilled to hear that we met your expectations, and we look forward to seeing you back soon!
by A verified traveler
Posted 18 Aug 2024
Way too expensive to have COLD showers in the morning. Very disappointing.
Comment from Hotel Management
19 Aug 2024 by Management, Hotel Management
We understand how frustrating and disappointing this situation was, unfortunately was nothing that we had planned, it was an emergency and our team made the best efforts to restore the system within a short time, we are very sorry to hear that we did not meet your expectations. We want to assure you that we were able s to resolve the issue as soon as it is brought to our attention.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Management, Hotel Management
We appreciate that you took the time to respond to the survey and are very disappointed to hear that we did not meet your expectations, hopefully, you can allow us in the future to prove to you that your last stay was an exception.
by A verified traveler
Posted 29 Jul 2024
I loved the stay
Comment from Hotel Management
16 Aug 2024 by Management, Hotel Management
Thank you so much for taking the time to respond to the survey, we are glad to hear that we meet your expectations and looking forward to seeing you back soon.
