Ratings based on 692 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your review and for choosing to stay with us. We’re glad to hear you had a good experience overall. If there’s anything specific you feel could be improved, we would love to hear your thoughts. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
My wife and I walked into the room, and it was by far one of the worst rooms we ever stayed in. The bed blankets were dirty like they hadn't been washed with multiple stains, the bed sheets looked as though they were used and not changed, the floor tiles in the bathroom was coming up, creating a severe safety hazard, there were water stains on the ceiling tiles and were about to fall into the bath tub, the room lamps were rusty, the trim in the bathroom were completely detached from the wall, screws were used to secure the dryer to the wall creating a shock hazard. I took multiple pictures of all the above, I wish I could submit the pictures with this review but I can't. This hotel needs and requires some severe love and maintenance.
Comment from Hotel Management
21 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for bringing these concerns to our attention. We deeply regret that your experience was far below expectations. What you described is certainly not the standard we strive to uphold. We sincerely apologize for the condition of the room and the safety hazards you encountered. Please know that we take your feedback seriously, and we will address these issues with our maintenance team immediately to ensure that no future guests experience similar problems. We truly appreciate your input, and we are committed to making the necessary improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
We felt very safe in the location. It was pretty clean over all but the shower was covered in calcium buildup. The bed was not soft. The rooms do not have any usb plugs
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We're glad to hear you felt safe and found the overall cleanliness satisfactory. We apologize for the issues with the shower, bed comfort, and lack of USB plugs. Your feedback is valuable, and we will address these concerns to enhance future stays. We appreciate your input!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
It was very quiet. It was fine for an older building.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're pleased to hear that you enjoyed the quiet atmosphere during your stay. We appreciate your understanding of our older building and are glad it met your needs. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Very convenient to interstate and not too far from downtown without the downtown hotel prices
Comment from Hotel Management
11 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We’re glad you enjoyed our convenient location near the interstate and found it a great value compared to downtown prices. Providing easy access and affordability is our goal, and we appreciate your feedback. Looking forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Not the cleanest. Get what you pay for.
Comment from Hotel Management
11 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize that cleanliness did not meet your expectations. Your comments help us target areas for improvement, and we’ll be working to enhance the overall experience. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
bedding was dirty.
Comment from Hotel Management
8 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We sincerely apologize for the condition of the bedding during your stay. This is certainly not the experience we strive to provide. Your feedback is important, and we will address this issue with our housekeeping team to ensure it does not happen again. We hope to have the opportunity to welcome you back and provide a much better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
The room we stayed in was absolutely disgusting. There was a hole in the wall in the shower. Our toilet was leaking all over the bathroom floor. Which must happen a lot, because the floor was completely warped and and popping up. Our floor was sticky to walk on (we either wore shoes or socks until we got into the bed. The smell of cleaning chemicals throughout the hallway was so strong as well. I know they are remodeling, but the fact that anyone thought our room was clean and ready for someone to stay in is absolutely ridiculous.
Comment from Hotel Management
7 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is truly concerning to hear about the issues with your room, and we understand how uncomfortable and frustrating this must have been.Please rest assured that we take these matters seriously, and I will be addressing your concerns with the housekeeping and maintenance teams to ensure these issues are resolved promptly. We are committed to providing a clean and comfortable environment for all of our guests, and we deeply regret that we did not meet your expectations.Your feedback is invaluable as we continue our efforts to improve, especially during the ongoing renovations. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Bedding was not clean. Did not receive kind or good help in the middle of the night. Super frustrating.
Comment from Hotel Management
5 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues with the bedding and for the lack of support you received during your stay. This is not the level of service we strive to provide, and we will address your concerns with our team to ensure improvements are made.Sincerely, Hotel Manager
