Ratings based on 997 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Location was great, very close to lots of dining and easy access to all the major highways. The room was clean, but in poor repair. The toilet was unstable due to missing bolts. And I had to take the top off the tank to make it stop running every time I flushed. The walls were quite thin, so I could hear conversations and dogs barking from other rooms. The staff was very nice, but my door key had to be reprogrammed multiple times.
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi Kathy, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you. Natalie #Team6
by A verified traveler
Posted 15 Aug 2024
I didn’t get my deposit back bc it was a stain in the tub and so they said blood on the bed which none are mine I don’t appreciate how I was treated
by A verified traveler
Poor facilities and loud dogs
Posted 6 Aug 2024 on HotelsStaff are friendly, welcoming, and helpful. Location is convenient. The facility itself is in poor condition. My bed was extremely uncomfortable. The mattress was worn out with a huge dip that caused me to roll toward the side of the bed. It was hard on my back. The room was consistently humid and smelled of mildew. The room looked clean on the surface, but I sanitized all the surfaces myself to be sure. The shower curtain didn't fit the shower, so it was a fight to keep it closed while showering so the floor didn't get soaked. The shower curtain bar had been repaired, but no one bothered to fix the paint, leaving it with an uncared for appearance. The toilet stool seat and lid were broken and loose. Worst of all, there were lots of dogs (including big dogs) in the hotel that barked incessantly, especially late at night. It was difficult to sleep or even watch TV from all the noise. There were always strange folks hanging around outside in the parking lot.
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 22 Jul 2024
Cockroaches in my room. Toilet gurgled when other rooms flushed. Avoid at all costs. I will be requesting a refund.
Comment from Hotel Management
25 Jul 2024 by Brand Experience Team, Hotel Management
Hi Laurie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 4 Jul 2024
by A verified traveler
Posted 4 Jul 2024 on Hotels
by A verified traveler
Posted 27 Jun 2024 on Hotels
by A verified traveler from Lancaster
Posted 18 Jun 2024
