Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from sussex
Posted 26 Nov 2024
Outdated, drabby, dirty and smelly too. The elevator was filthy and there was food on the carpet that stayed there the whole time we were guests. Our guest room had no functioning heat, a broken fridge, and a TV that didn't work for the most part. Also, no sound buffer. I was awoken each morning by listening to the guest above me urinate into their toilet.. gross! Overall just not a nice place. Stay somewhere else.
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Gayl, the team acknowledges your feedback, which is taken very seriously. Cleanliness and providing a comfortable experience are priorities, and the concerns mentioned will be investigated. Appreciation is given for bringing these matters to our attention.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Aaron, thank you for staying with us. Your feedback is valuable, and we're always aiming to enhance our guest experience. We hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 23 Nov 2024
I didn't appreciate having paid almost 200 dollars and being on a ground floor room with no carpet and very noisy on the outside. Also the shower would not drain and that was very gross...
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Danielle, thank you for sharing your feedback. The hotel team prioritizes comfort and functionality for all guests, and it's unfortunate to hear that your experience did not reflect this. The team is continuously working to enhance the guest experience. Your comments will be taken into account as they strive to improve.
by A verified traveler
Posted 6 Nov 2024
Jeff at the front desk made me feel welcome and safe.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Christy, it’s wonderful to hear you had a great experience at Marriott Indianapolis East. Jeff will be thrilled to know he contributed to your feeling of being welcomed and safe. We're looking forward to the opportunity of having you with us again.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Joon, thank you for staying with us at Marriott Indianapolis East. We're thrilled to see your positive rating and hope to welcome you back soon.
by A verified traveler
Posted 5 Nov 2024
Door 3 elevator was broke on our first night the first room was beautiful 255 I absolutely loved it but it was too far to walk to with the elevator not working I'm disabled the second room was Hood room 106. The lady I talked to said it would be the same type of room but since I came late to check in around 7:30 in the evening the man I checked in with didn't understand that the difference in the room was uncanny but it was close to the door in view site of my vehicle and not so exhausting to get to but there was a difference.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Sophia, thank you for sharing your feedback. It's important to us that guests have comfortable accommodations, and we appreciate your acknowledgment of the first room. Rest assured, the team will look into the situation you described to ensure a smoother experience for future guests. Your comments are valuable to us, and we hope to see you again soon.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Sharikah, the team regrets hearing your experience was less than optimal. Your feedback is important, and the team is eager for the chance to provide a better visit in the future.
by A verified traveler
Posted 23 Oct 2024
I grew up on the east side and this use to be upscale. They have not kept up with the grounds to me. Every thneeds to be updated. Maybe to room they had us in. Outdated and too secluded from the rest of the hotel. We were in the towers facing the interstate.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Denise, thank you for sharing your thoughts with us. Our team is continuously working to ensure all areas remain welcoming and comfortable for guests. Your feedback is appreciated, and attention is being given to enhance aspects of the property. We hope to have another opportunity to serve you in the future.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Cora, thank you for your positive rating. We're thrilled you enjoyed your stay at Marriott Indianapolis East. We're looking forward to welcoming you back.
by A verified traveler
Posted 13 Oct 2024
Dark parking lots. Guests from previous night warned us of car break ins. Flowers were beautiful in entry way!!
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Barbara, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the beautiful floral displays in the entryway. Meanwhile, safety and security are of utmost importance, and the hotel is dedicated to ensuring a comfortable visit for all guests. Feedback is appreciated and valued. We look forward to having another chance to offer you a better experience next time.
