Ratings based on 503 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Everything was fine except the hot tub was not working and the fold out bed mattress was horrible . Clean nice service. I would recommend as long as you don’t need the sleeper sofa.
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 16 Jun 2024
I stayed here a few years ago and was impressed then, but unfortunately it has not kept up with the times (or the competition nearby). It made a terrible first impression on a Saturday night - the only outer door that's near the elevator had an out of order sign the night I arrived, so when you tried to bring your stuff to your room, you either had to use the lobby entrance (really far away), the courtyard entrance (which also had an out of order sign on one of its double doors) or the side door on the far east side (which my physical keycard, as well as those of some other guests, did not work well on - literally 5 to 6 tries each time to get it to unlock, even after the front desk staff rekeyed my card, The digital keycard option in the Hilton Honors app never worked with my Android phone, but I was able to get it to work with my iPad). The front desk staff was nice when I mentioned the problem with the side door and said they would have maintenance look at it, but it would be Monday before they could (spoiler alert: when I checked out on Wednesday morning, the 2 doors were still out of order and the side door still didn't work well). My bathroom had only a 1/4 roll of toilet paper when I arrived, which wouldn't have been that big of a deal except that housekeeping only comes every other day of your stay (the front desk staff was very nice and gave me extra toilet paper when I asked). Ditto with the fact that the Kleenex holder only had 4 tissues in it to begin with.
by A verified traveler
Posted 3 Jun 2024
I booked this hotel before I read the reviews. This place deserves the majority of bad reviews. Owners are not keeping up with repairs to the rooms. My first room had ripped carpet in the living room. Second room had black mold in the tub. I won’t stay at another Hilton again.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 25 Mar 2024
Our room was disgusting. The shower and tub didn't drain (we called twice to have them unclog it but they didn't) there was dirt all over the walls in the bathroom, or mold. The beds had someone else's hair in it. There was small bits of trash on the floor and my daughter whose crawling kept finding them and trying to eat them.
by A verified traveler
Posted 22 Mar 2024 on Hotels
by A verified traveler
Posted 21 Feb 2024
I’ve always had a good experience at the Homewood suites. My first time here. Hotel was overbooked, an issue with IT allowing people to book when rooms were sold out. The staff worked hard to still find me a room. I had to wait but they helped me.
by A verified traveler from Miami Lakes
Posted 21 Feb 2024
