Ratings based on 846 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Room was clean, but building conditions were not so great. Our door stuck when opening and closing, had to give a hard tug to open it and an extra push to close it. Also the tile was broken in several places around the property. Breakfast was just ok. Would stay again for 1or 2 nights, but for an extended stay.
Comment from Hotel Management
17 Sep 2024 by Antonio , Hotel Management
Todd,Thank you for taking the time to provide your feedback. I’m glad to hear that you found your room clean and that you would consider staying with us again for a short visit.I apologize for the issues you experienced with the door and the tile conditions. We take maintenance concerns seriously, and I’ve already alerted our maintenance team to address these issues to ensure they are resolved promptly.Regarding the breakfast, I’m sorry to hear it didn’t fully meet your expectations. We’re always looking for ways to improve, and your comments will help us in making future enhancements to our breakfast offerings.We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay on your next visit.
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 2 Sep 2024
Clean
Comment from Hotel Management
17 Sep 2024 by Antonio , Hotel Management
Lisa,Thank you for the perfect rating and your kind words! We’re thrilled to hear that you found everything clean and up to your standards. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 1 Sep 2024
Another family staying with us reported bedbugs in their room. I was charged a rental fee for the conference room that I did NOT authorize, or request. Breakfast runs until 9:30…at 8:45, we go down and are told there’s no more eggs, nor would they make more for the remaining 45 mins of service. We had a soccer tournament (that this hotel participated in the room blocks) and the hotel threatened to call the police on our 12 YO kids (at 7:30pm, sun still out) for being too loud. They weren’t damaging the property, just runnjng around and playing tag. This is to be expected with these team events but threatening police has never been our experience before, at any other hotel. Bathroom ceilings had holes in the drywall. Rude staff. Just overall disappointing stay.
Comment from Hotel Management
17 Sep 2024 by Antonio , Hotel Management
Holly,Thank you for sharing your feedback. I’m very sorry to hear about the multiple issues you experienced during your stay. Your comments are important to us, and I want to address each concern to ensure we can improve our services.Regarding the unauthorized conference room charge, I’m truly sorry for the confusion and inconvenience. I spoke to our OPS manager and he mentioned this was taken care of at check out and you were not charged for the meeting room. I’m also disappointed to hear about the breakfast situation and the interaction with our staff concerning noise. We aim to provide a pleasant experience for all our guests, and it’s clear we fell short in these areas. I will review our breakfast procedures and staff training to better handle similar situations in the future.The issues with the bathroom and the service you received are unacceptable, and I apologize for the overall disappointing experience. Please be assured that we are addressing these concerns with our team to prevent any recurrence.Thank you for bringing these matters to our attention. I hope you will consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 25 Aug 2024
Clean room and clean environment
by A verified traveler
Posted 19 Aug 2024
Fun getaway with my 8 and 9 year old grandkids. They loved the indoor pool and made several friends.
by A verified traveler from PINEHURST
Posted 17 Aug 2024
Staff are courteous but the hotel is outdated and needs maintenance overall
by A verified traveler
Posted 8 Aug 2024
by A verified traveler
Posted 8 Aug 2024
Good breakfast
by A verified traveler
Posted 4 Aug 2024
