Ratings based on 464 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
The rooms are always clean, parking is easy, staff if friendly.
The bar is a bit of a fake. The wine brands that are listed in the menu do not match what is actually available, and the staff does not know the difference. As long as a bottle says Cabernet Sauvignon, they think that it matches the menu..when wine was terrible, I said it could not be the brand..the staff showed me the bottle. He did not know that Trinity Oaks was the brand...showed me another, which was also not on the menu. Neither was worth $9. They need to either just offer a "house"...and be honest as to what it is or actually carry what is on the menu.
Comment from Hotel Management
13 Jan 2025 by Anthony L, General Manager, Hotel Management
Thank you for your detailed feedback. We’re glad to hear that you enjoy the cleanliness of our rooms, the ease of parking, and the friendliness of our staff. However, we sincerely apologize for the issues you experienced with the wine selection and the staff’s knowledge. We understand the importance of offering accurate menu options, and we will address this matter with our bar team to ensure better alignment between what is listed and what is available. Your input is invaluable, and we hope to have the opportunity to provide you with an improved experience in the future.
by A verified traveler
Posted 2 Jan 2025
by A verified traveler from Indianapolis
Posted 1 Jan 2025
The give me the wrong home I just don’t like it bad experience
by A verified traveler
Posted 7 Dec 2024
Nina helped me when I was in need. I booked the wrong day and she changed the dates for me and made my experience a SUPER HELPFUL one! Thank you so much, again, Nina (hope I spelt that right) for helping me change my days and going above and beyond.
by A verified traveler from Indianapolis
Posted 30 Oct 2024
Beds were not comfortable.
The lady that checked us in was difficult to understand and did not seem to know what she was doing.
by A verified traveler
Posted 25 Oct 2024
Queen rooms but beds were to small seem like full size beds overall it was good
by A verified traveler
Posted 10 Oct 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Anthony L, GM, Hotel Management
Thank you for the amazing 10/10 review! We’re thrilled to hear that you had such a wonderful experience during your stay. We can’t wait to welcome you back for another fantastic visit! Safe travels until then!
by A verified traveler
Posted 8 Oct 2024
Was a very nice place. We enjoyed our stay
Comment from Hotel Management
15 Oct 2024 by Anthony L, GM, Hotel Management
Thank you for your feedback! We're so glad to hear that you enjoyed your stay with us. We strive to provide a welcoming environment for all our guests, and it’s wonderful to know we met your expectations. We hope to see you again soon! Safe travels!
by A verified traveler
Posted 8 Oct 2024
Blended in with the neighborhood
Comment from Hotel Management
15 Oct 2024 by Anthony L, GM, Hotel Management
Thank you for your feedback! We're so glad to hear that you enjoyed your stay with us. We strive to provide a welcoming environment for all our guests, and it’s wonderful to know we met your expectations. We hope to see you again soon! Safe travels!
by A verified traveler
Posted 7 Oct 2024
The only thing I don’t like was the pillows they were very uncomfortable but other than that quiet, clean, and very relaxing.
Comment from Hotel Management
15 Oct 2024 by Anthony L, GM, Hotel Management
Thank you for your feedback! We’re glad to hear that you found our hotel quiet, clean, and relaxing. We apologize for the discomfort you experienced with the pillows and appreciate your input, as it helps us improve. We hope to welcome you back soon for an even better stay! Safe travels!
