Ratings based on 569 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
The reservation desk was poorly staffed with employees who didn’t have customer service skills or an understanding of how a 3rd party reservation works. (Expedia)
by A verified traveler
Posted 11 Dec 2024
Ok
Comment from Hotel Management
12 Dec 2024 by Hotel Management, Hotel Management
Dear Lisa, Thank you for choosing Extended Stay America to visit our city. We are pleased that our associates took good care of you. It was our pleasure hosting you, and we hope to do so again on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
Thumbs up
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
TV didnt work
Comment from Hotel Management
20 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Jase,Thank you for sharing your review and for bringing the TV issue to our attention. We understand how frustrating this can be and are looking into resolving the matter promptly. Your comfort is important to us, and we appreciate your patience as we address this issue. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
Great
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Anthony, It is always a pleasure to read from our guests and to know we are continually exceeding expectations. We are glad to know you enjoyed our time here. Your words will keep the team motivated. We appreciate your kind review and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
Staff is very rude and they offer 1 cookie per room for breakfast
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear LMV, We sincerely apologize for the disappointing experience you had with us. The unexpected frustrations caused and the way our staff treated you are unacceptable and not reflective of the service we aim to provide. We will take steps to address this immediately, and we appreciate you bringing these concerns to our attention. Also, we will instruct the individuals concerned to keep an eye on refilling the breakfast supplies as we move ahead. We look forward to welcoming you back to another comfortable and safe stay!Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
First your staff was so friendly! We were in town for the Taylor Swift Concert. They were so friendly and helpful with all my questions about getting to the stadium. The room was definitely the problem. The furniture was damaged, the bathroom outlet has a big gap where a smaller kid could definitely stick something in and get hurt. The kitchen area had grease on the back splash. The bedroom window wouldn’t lock. This was a last minute trip and you were the only place close enough and not outrageously priced. Honestly had we needed to stay for more than a night I’m not sure we would’ve stayed there. But we were only there about 12 hours.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Misty, Thank you for evaluating your stay. We hope you had a great time at the concert. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. We are glad that you liked our hospitality, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
Love this place
by A verified traveler
Posted 11 Nov 2024
