Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Overall, my stay was okay but I would not stay again. 2 of the 4 elevators were out of service and the ones that worked were very slow. I also found the person working the afternoon bar to be less than helpful/friendly, but the front desk staff was wonderful. There were a good number of restaurants around the property which was convenient too.
by A verified traveler
Posted 19 Nov 2024
All the noise in the lobby could be heard. Breakfast options weren’t replenished quickly. The rooms are definitely showing their age. Otherwise a great stay!
by A verified traveler
Posted 17 Nov 2024
The manager was great to work with. The evening reception was earlier than normal- we missed due to the timing, this particular weekend there was a national tournament so tons of students and families at the pool, eating areas. Very noisy and loud with kids running between floors. Elevator was broke down which made lengthy waits just to move about.
Comment from Hotel Management
18 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for the feedback. We hope you stay with us again.
by A verified traveler
Posted 17 Nov 2024
Live this hotel us always clean
Comment from Hotel Management
18 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for the rave review.
by A verified traveler
Posted 10 Nov 2024
Families and groups seemed very happy - playing and enjoying the pool and internal courtyard from early morning to late at night. The breakfast area filled up early with very hungry folks, so the fruit ran out quickly. The front desk staff were polite but not particularly helpful or friendly -clearly not there to be of service The elevators were very slow. The stairwells were under repair.
Our bed was comfortable, the bathroom very clean. adjusting heat and a/c is restricted.
Comment from Hotel Management
10 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for the review! We hope to see you next time you're in Indy!
by A verified traveler
Posted 8 Nov 2024
Do not stay here! We will never ever return to this hotel, ever. I typically default to Embassy when I travel bc they have a great track record, are nice and clean and the free breakfast is always great for our family. This was the most disappointing hotel stay I’ve ever had, I would have left and stayed somewhere else but everything was sold out bc of the Taylor swift concert being in town. I wish I could post the pictures I took of the facility - our room smelled like dirty old smoke, every cushion was stained, walls were stained, there was a disgusting sock under the bathroom vanity and the floor had hair all over it, no cover on the light bulb over the tub, bathroom door looked like the bottom was randomly sawed off, bathroom fan sounded like an Apache attack helicopter, fridge was so banged up and shoved very crooked and lazily in a cabinet space that was cracked, almost every milk, juice and coffee machine at the breakfast buffet had an out of order sign on it, the breakfast options were minimal and everything we tried was hard as a rock - especially the French toast, the green tablecloth at the coffee station had weeks or months worth of milk stains on it, the elevators would start to move before the doors were completely closed, shampoo dispensers were off the shower wall and just laying in the tub, staff was rude and short. I wish I was joking or exaggerating about my experience but I’m not, and I have pictures to prove it. If you have reservations here, change them!
Comment from Hotel Management
9 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for bringing this to our attention. We are sorry that your experience at our hotel was not the best. Your satisfaction is important to us and we would like to apologize for the inconvenience caused. We have taken your feedback into consideration and will make the necessary changes to improve our services.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Front Office Manager Katelyn , Hotel Management
Thank you for review!
by A verified traveler
Posted 4 Nov 2024
Loved the breakfast buffet!
Comment from Hotel Management
7 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for the review!
by A verified traveler
Posted 4 Nov 2024
Experience was great except the thermostat seemed to be broken in my room and there was no heat in November and I was freezing all night which made it very hard to sleep. Temperature in the room was probably high 50s/low 60s
Comment from Hotel Management
7 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for the review!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Front Desk Manager Katelyn, Hotel Management
Thank you for the review!
