Ratings based on 970 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Some aspects of my room were broken/falling apart including the baseboards, towel holders, and nightstands. Place smelled sorta clean but didn’t feel clean since there were hairs on the towels and bathtub. There is a pet fee of $75 which feels really high for this type of property.
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Cassidy, Thank you for sharing your feedback with us. We take all guest comments seriously and will address the maintenance issues you mentioned. We appreciate your observations regarding cleanliness to ensure a high standard for all our guests. The pet fee reflects our policies and is consistent with similar properties in the area.
by A verified traveler
Posted 27 Dec 2024
The staffs are great and ready to listen to your concerns.
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Folusho Felix,We are pleased to hear that you found our staff to be attentive and accommodating. Customer service is a top priority for us, and we are always here to address any issues that may arise. Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 19 Dec 2024
Very happy. Neat and clean.
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello harvey a.,We're delighted to hear that you had a positive experience with us and enjoyed our clean accommodations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 18 Dec 2024
It is good overall and lots of dining options around.
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Richard,We are glad to hear you enjoyed your stay with us and were able to explore the dining options in the area. If there is anything else we can assist you with, please do not hesitate to get in touch.
by A verified traveler
Posted 16 Dec 2024
Too much noise. Smelled like cigarettes.
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Malorie, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for our continuous improvement. We recommend reaching out to our management team with any further concerns you may have regarding your recent visit.
by A verified traveler
Posted 14 Dec 2024
Room was clean and the staff was very nice.
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello David,We are delighted to hear that you found our rooms to be clean and our staff friendly during your stay. Our team works hard to ensure that every guest has a comfortable experience with us. If you have any other feedback or suggestions for us, please feel free to share them. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 12 Dec 2024
There was mold in the bathroom shower. Also due to the interstate being about 200 feet away from the hotel it was very loud all night. The staff was very nice though.
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Hello Tonya,Thank you for sharing your experience with us. We appreciate your kind words about our staff. We understand that noise levels can vary due to the hotel's proximity to the interstate. We will share your feedback with the relevant teams for their review and improvement.
by A verified traveler
Posted 10 Dec 2024
Overall the place was ok but there could be more attention to cleanliness. Our towels had stains that appeared to be rust, the towel to dry your feet had marks like someone cleaned their shoes and the top blanket had marks, not dirt but similar to shoe polish or rubber wheel mark. Bed was ok but the mattress slipped around on the frame bc it was so lightweight. The sink and shower could have been wiped down better. It was ok for the two nights we stayed but would probably not stay here again.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Carol, We appreciate your feedback on your recent stay with us. We take cleanliness seriously and will address your concerns with our housekeeping team for improvement. Your insights are valuable as we strive to enhance our guest experience continuously. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Jack, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have. We strive to provide excellent service to all our guests and your input is valuable to us.
by A verified traveler
Posted 30 Nov 2024
All Breakfast items were cold and frozen butter for tiny little pancakes coffee tasted old no napkins available room was freezing
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Mariann,We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our team for further review and improvements to ensure a better experience for our future guests. If you have any further comments or would like to discuss your stay in more detail, please feel free to reach out to our management team.
