Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I recommend staying at Grand Hyatt Indian Wells Resort and Villas to anyone looking for a luxurious stay and enjoyable vacation!
Comment from Hotel Management
20 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you!
by A verified traveler
Posted 18 Nov 2024
The room and the pools were the best part. We just stayed in November and the weather was a little chilly and the best part is that the pools were heated so we were still able to get in them. Will come back for sure.
Comment from Hotel Management
20 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 17 Nov 2024
So convenient to get everything about vacation
Comment from Hotel Management
18 Nov 2024 by Dan Johnson, General Manager, Hotel Management
We are pleased to hear that you enjoyed your stay with us.
by A verified traveler from Van Nuys
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you!
by A verified traveler
Posted 14 Nov 2024
Our rooms were beautiful and the pool areas were spectacular with clean bathrooms. Everything was beautiful!
My only suggestion was for the front desk to have some knowledge of the area just for simple activity suggestions.
Your hotel and grounds are perfection! Thank you
Comment from Hotel Management
18 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you for your feedback. We will be sure to review with our Front Desk team and Concierge.
by A verified traveler
Posted 10 Nov 2024
Good amenities with pools
Comment from Hotel Management
11 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you!
by A verified traveler
Posted 10 Nov 2024
We stayed here for a night and wouldn’t return. We arrived to find a dirty room with crumbs, stains, and old food left in the fridge. Pools were freezing cold due to the heater being broken. Multiple guest were complaining about this. When asking for an hour extended checkout we denied and then put on a 30 minute long hold only to be told that it would not be possible since we weren’t a Hyatt member. Very disappointing stay.
Comment from Hotel Management
11 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you for leaving feedback regarding your stay. We strive to provide the best experience for our guests and will be sure to further investigate your experience with room cleanliness and working order issues.
by A verified traveler
Posted 4 Nov 2024
Limited food choices for children on the kids menu. The pizza van is only open friday and Saturday, then on friday it closed early and Saturday we checked out so didnt get to try the menu. Also, they didnt accept cash to clear our room charge.
Comment from Hotel Management
11 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you for taking the time to write a review, we appreciate your feedback. We will be sure to share your comments regarding Palmadoro's with our leadership.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you!
by A verified traveler
Posted 31 Oct 2024
Very nice
Comment from Hotel Management
4 Nov 2024 by Dan Johnson, General Manager, Hotel Management
Thank you!
