Ratings based on 1,904 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Beds are very firm. But rooms are clean and staff is super friendly
Comment from Hotel Management
27 Nov 2024 by GM, Hotel Management
Rachel - We appreciate your feedback. The mattresses were installed this Fall so they are still a little bit firm but should soften up over time. We hope you will come back to visit in the future.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by GM, Hotel Management
Thank you Larra.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by GM, Hotel Management
Thank you Wendi.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by GM, Hotel Management
Thank you Tyler.
by A verified traveler
Posted 26 Nov 2024
In the first room we had, the toilet was broken. They moved us to another room. The second room had cobwebs, and the sink was slow draining, and the sink stopper was stuck closed--so it the sink filled up everytime we washed our hands or brushed our teeth.
Comment from Hotel Management
26 Nov 2024 by GM, Hotel Management
Stacy - Thank you for reporting the issue you incurred. Our maintenance team has been in both rooms to resolve those problems. We appreciate your patience and apologize for the inconvenience.
by A verified traveler
Posted 25 Nov 2024
We had to switch rooms because the room was dirty and feces in the toilet. The second room was an upgrade and we appreciated that but the coffee maker didnt work and it was dirty as well. The beds are ok but not comfortable. Breakfast was ok but the pancake machine was broken. I would not stay again unfortunately.
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Shakema - Thank you for the feedback. We will address the cleanliness issue immediately with our team. Please accept our apologies.The pancake machine is running, but our pancake mix did not arrive on time. Again, we are so sorry for the inconvenience.
by A verified traveler from Pittsburgh
Posted 23 Nov 2024
The room was very clean, comfortable bed and nice jacuzzi tub.
Comment from Hotel Management
24 Nov 2024 by Front Desk , Hotel Management
Thank you for choosing Stoney Creek Hotels we are glad that you enjoyed your stay with us!
by A verified traveler
Posted 21 Nov 2024
I loved the stay very relaxing!
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Thank you Semone.
by A verified traveler
Posted 19 Nov 2024
Room was fine, property itself seemed kept up and clean. Our reason for 4* was the downstairs bar area was extremely limited. They were out of multiple basic items from the bar and food menu. This seems to be an issue on a weekend when you should be stocked.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
David - Please accept our apology. This is un acceptable and we will correct any stock issues today. Thank you for reporting this issue we can ensure it does not happen again.
by A verified traveler
Posted 18 Nov 2024
Lots of kids running around. However, the room was emaculate! Cozy atmosphere, and our room looked just as advertised.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Thank you John.
