Ratings based on 955 Verified Reviews

4.5 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 5 Dec 2024
It is a beautiful property and the staff accommodated an early checkin and helped us with our bags. The one comment I have is that this hotel appears when I filter for airport shuttle hotels. It only offers an 11:45 am shuttle daily. There is no other airport shuttle. Since airport shuttle was literally the reason I booked this hotel, I was am a bit disappointed. Also, when I asked guest services about the shuttle, the concierge did not offer to help me find an alternative ride, whicb would have been nice/is pretty standard concierge service. Also FYI the pool is appointment only. It was easy to get an appointment, but it's something to consider if you need flexible arrangements. There are no bars on the property, just two restaurants that basically require reservations. Also fine, but good to note. And the neighborhood isn't quite as walkable as the rest of Seoul, and there were a couple times we had to wander a bit to find a restaurant (especially on Monday when a bunch of stuff was closed). All that said, we had a perfectly lovely stay.
5 out of 5
by A verified traveler

Posted 25 Nov 2024
I like my stay here because the things I want to get are within walking distance. The staff is friendly and super helpful. Thank you.
5 out of 5
by A verified traveler

Posted 1 Nov 2024
Great experience. Very central. Lotte Mart right next door for convenience. Staff very friendly and helpful.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Oct 2024
5 out of 5
by A verified traveler

Posted 14 Oct 2024
overall good
4 out of 5
by A verified traveler

Posted 30 Sep 2024
Really nice room facing the park.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Sep 2024
5 out of 5
by A verified traveler

Posted 20 Sep 2024
Very quiet
5 out of 5
by A verified traveler

Posted 8 Sep 2024
The Sheraton Grand Incheon Hotel was wonderful. The views were immaculate, the room was spacious and clean, and the service was beyond expectations!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Sep 2024 on Hotels
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