Ratings based on 842 Verified Reviews

4.2 out of 5
73% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by manager, Hotel Management
Thanks for the review. Have a nice day.
4 out of 5
by A verified traveler

Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by manager, Hotel Management
Thank you for your review.
4 out of 5
by A verified traveler from Wilton

Posted 10 Sep 2024
Self service hotel but very well done. Very convenient.
Comment from Hotel Management
10 Sep 2024 by manager, Hotel Management
Thanks for the review. Have a nice day.
1 out of 5
by A verified traveler from Roswell

Posted 5 Sep 2024
Arrived at 6 pm. No answer when I called the number provided. No email received. No virtual check in. No instructions in the lobby. Luckily, the cleaning staff spotted us. It appears that he was given the info about us. However, he speaks no Korean or English. I booked two ocean view rooms but was given only one. This place is more like Extended stay with many foreigner workers. I wished I knew this prior to booking it. I wanted to be stress free before the flight but was more stressed over check-in process.
Comment from Hotel Management
5 Sep 2024 by manager, Hotel Management
We have provided you with the room information (room number, door password) that you will be using. It is your fault for not checking this information, and we regret it.
5 out of 5
by A verified traveler

Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by manager, Hotel Management
Thank you for your review.
5 out of 5
by A verified traveler

Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by manager, Hotel Management
Thank you for your review.
5 out of 5
by A verified traveler

Posted 28 Aug 2024
Comment from Hotel Management
28 Aug 2024 by manager, Hotel Management
Thank you for your review. Have a nice day.
4 out of 5
by A verified traveler

Posted 25 Aug 2024
The room is clean and spacious. The free shuttle from the airport is close enough. Only thing is that it is a self check-in and no staff available. You will need to check email to get the check-in information. Generally good expecirence.
Comment from Hotel Management
26 Aug 2024 by manager, Hotel Management
Thank you for your review.
5 out of 5
by A verified traveler

Posted 23 Aug 2024
Excellent accommodations for the night before an early flight back to Canada. Just what we needed with a free shuttle to/from Terminal 1.
Comment from Hotel Management
24 Aug 2024 by manager, Hotel Management
Thank you for your review. Have a nice day.
1 out of 5
by A verified traveler

Posted 19 Aug 2024
The hotel was not accommodating and inflexible when the travel dates changed by one day for genuine reasons. Such a big hotel didn't have a room or willing to workout a reasonable option
Comment from Hotel Management
19 Aug 2024 by manager, Hotel Management
When making a reservation, be sure to check the period during which free cancellation or change is possible.