Ratings based on 370 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I Like nothing stale blood on shower curtain roaches in the room all the appliances rusty and old the picture on expedia is a lie
Comment from Hotel Management
22 Nov 2024 by Management, Hotel Management
Dear Clint,Thank you for sharing your feedback. We're deeply sorry to hear that your experience did not meet expectations. We take all guest concerns seriously and strive to provide a clean and comfortable stay for everyone.Regarding the issues you mentioned, we sincerely apologize for the state of the shower curtain, cleanliness, and the condition of the appliances. we are investigating with our housekeeping and maintenance teams to ensure these are corrected immediately.Please also note that we take pest control very seriously and will be conducting a thorough inspection to ensure our rooms are properly maintained and safe for future guests.We are currently in the process of modernizing all of our room categories as well as guest facilities and will be updating the site soon.Again, we appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 15 Nov 2024
The staff was so helpful and answered all the questions that I had to ask, making my stay at Ocean Apartments feel so at ease.
Comment from Hotel Management
22 Nov 2024 by Management, Hotel Management
Dear Ludwige,Thank you so much for your kind words! We're thrilled to hear that our staff was able to assist you and make your stay at Ocean Apartments comfortable and enjoyable. It's our goal to provide excellent service and ensure our guests have a relaxing experience, and we're so happy that we could meet your expectations. We look forward to welcoming you back in the future!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Carlos,Thank you for taking the time to share your feedback. We appreciate your honesty, and I’m sorry to hear that your experience did not fully meet your expectations.We strive to provide the best possible service and accommodations, and your input is invaluable in helping us improve. If you have specific concerns or suggestions, we would love to hear them so we can address any issues for future guests.We hope you’ll consider staying with us again, as we would love the opportunity to provide you with a better experience.
by A verified traveler
Posted 20 Oct 2024
Great apartment
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Kareem,Thank you so much for your positive review! We’re thrilled to hear you enjoyed your stay in our apartment. Your satisfaction is our top priority, and we hope to welcome you back soon!
by A verified traveler
Posted 26 Sep 2024
Near the beach, natural
Comment from Hotel Management
21 Oct 2024 by Management Team, Hotel Management
Dear Rasheedat,Thank you for your kind words! We’re thrilled to hear that you enjoyed our location near the beach and the natural surroundings. It’s always our goal to provide a relaxing atmosphere for our guests. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 25 Sep 2024
The parking lot needs paving badly. I found false lashes in my bed which was creepy. However, I like the staff (older male guy in particular). He was extremely kind and helpful. The other lady that we got at checkout needs some customer service training. Overall, the stay wasn't unpleasant. There were just small details that needed addressing.
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Elisha,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the parking lot and the cleanliness of your room. We understand how unsettling it is to find items that don’t belong to you, and we will address this with our housekeeping team to ensure it doesn’t happen again.We’re glad to hear that you had a positive experience with our staff, especially the older male team member, and we appreciate your recognition of his kindness. We will also provide additional training to ensure all our team members are equipped to deliver the best service possible.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
by A verified traveler
Posted 3 Sep 2024
great
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Abigail,Thank you so much for your positive review! We’re thrilled to hear you enjoyed your stay in our apartment. Your satisfaction is our top priority, and we hope to welcome you back soon!
by A verified traveler
Posted 28 Aug 2024
Oh boy it was so bad. The resturant was close. You far from all no resturant around. The room it’s not what you book on line. They charge me for oceanfront after 2 room. Like hell. No choice give me. Garden but I pay for ocean front property it’s it’s smell bad. And the henn it’s. There. Like I was in farm. No beach you can swimming. Honestly I want. My money back It was. My vacation. To. Have funn. Not to get sick They should close it done. I’m really mad If u want to go. To farm. And not eating welcome
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Mehrbanou,Thank you for sharing your feedback, and I sincerely apologize for the disappointing experience you had during your stay. I understand how frustrating it is when expectations aren’t met, especially regarding your accommodation and the amenities.I’m sorry to hear that the restaurant was closed and that the room didn’t match what you booked. However, the website states that our restaurant is closed so guests are aware of this before arrival. Also, there is a restaurant located within 5 mins walk of the property which is recommended to all guests .We strive to provide accurate descriptions, and I regret that we fell short in your case. We appreciate your feedback, as it helps us improve.
by A verified traveler
Posted 14 Aug 2024
Overall it was a nice property however I paid extra for an ocean view and most of the view was covered by trees.
Very disappointed.
If I can get reimbursed for the extra I paid that would be great!
by A verified traveler
Posted 6 Aug 2024
Reasonable for the time spent and the staff was friendly.
