Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I like the free happy hour but I'm sad that it was only 1 hour, and I missed it. but I like the safe location because there is always security at the entrance keeping an eye out of who comes into the hotel. I price is a bit high, but I do like that the bedroom is separate from the Livingroom and that they all have a balcony.
Comment from Hotel Management
20 Nov 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
by A verified traveler
Posted 11 Nov 2024
Ocean front room was breathtaking! Staff were amazing.
Comment from Hotel Management
11 Nov 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
by A verified traveler
Posted 27 Oct 2024
Lovely property
Comment from Hotel Management
29 Oct 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
by A verified traveler
Posted 26 Oct 2024
It’s a very nice view from the hotel but you can see hotel is short staff.
Room service needs lots of detail attention. Facility needs repair. Elevator was old need maintenance.
Comment from Hotel Management
29 Oct 2024 by Pier South , Hotel Management
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with your stay at Pier South Resort. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
by A verified traveler
Posted 26 Oct 2024
Room was not clean by the time we checked in
We have to call multiple times to get the cleaning done
Comment from Hotel Management
29 Oct 2024 by Pier South , Hotel Management
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with your stay at Pier South Resort. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
by A verified traveler
Posted 21 Oct 2024
Great beachfront location with a quaint neighborhood.
Comment from Hotel Management
22 Oct 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
by A verified traveler from Voorheesville
Posted 13 Oct 2024
I stayed at Pier South hotel recently and was extremely disappointed. Please be warned before booking!
The biggest issue was that we booked an oceanfront room, but upon arrival, we were warned not to swim in the ocean due to RAW SEWAGE in the water. This should be disclosed before check-in, especially at an oceanfront hotel. It was gross and disappointing to learn.
The second worst was the idiotic design of our room. It had a large glass panel on the door, letting bright light flood in all night, which made it hard to sleep. There were no amenities in the bathroom—not even soap or shower caps. We've stayed at hotels all along the West Coast, and this one provided the least.
The shower was poorly designed and one day we had no hot water. The hotel itself felt old and worn, though clean. The Wi-Fi was unusable, it just would not work or worked so sporadically, it was useless.
To make matters worse, the elevators were out of service, so we had to use a smelly, run-down service elevator that was inconveniently located the whole time we were there.
The only reason I’m giving this hotel two stars is because the staff was friendly and helpful. I hope they find jobs at a much better establishment. The pool and hot tub were also nice.
Comment from Hotel Management
15 Oct 2024 by Pier South , Hotel Management
Dear Guest,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with your stay at Pier South Resort. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
by A verified traveler
Posted 13 Oct 2024
Staff was super friendly and helpful. Loved our room and the area.
Comment from Hotel Management
15 Oct 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
by A verified traveler
Posted 12 Oct 2024
Great property
Free self parking
Clean room updated
Clean restroom and shower
Comment from Hotel Management
15 Oct 2024 by Pier South , Hotel Management
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
