Ratings based on 164 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Great place to spend time with your loved one. The area is very clean and the staff is very kind. The chefs at the diner made amazing Pork sisig :).
Comment from Hotel Management
9 Nov 2024 by Zuri Hotel, Hotel Management
Dear Ryan,Thank you for your perfect 5/5 rating! We’re thrilled to hear that you had a great time with your loved one and enjoyed the cleanliness of the area and the kindness of our staff. We’re also happy that you loved the Pork Sisig prepared by our chefs—it’s one of our favorites too!We look forward to welcoming you back for another memorable stay.Warm regards,
by A verified traveler
Posted 3 Nov 2024
First breakfast it’s was amazing good food and good service but our second day breakfast it was a zoo. I was disappointed. Bad service specially that lady who told us where to sit, she didn’t even check if the table is clean, she have a bad attitude not even smiling or friendly to us. Totally disappointed.
Comment from Hotel Management
9 Nov 2024 by Zuri Hotel, Hotel Management
Dear Marie Suzanne,Thank you for sharing your feedback. We’re glad to hear you enjoyed the first day of breakfast, but we sincerely apologize for the poor experience on your second day. This is certainly not the level of service we strive to provide, and we deeply regret that you encountered an unwelcoming atmosphere. We will address this issue with our team to ensure that our guests receive consistent, friendly service.We hope to welcome you back and provide a much more enjoyable breakfast experience on your next visit.Warm regards,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Zuri Hotel, Hotel Management
Dear Hilario,Thank you for taking the time to share your feedback! We're glad you had a good experience overall, and if there's anything specific we could improve on to make your next stay even better, please don't hesitate to let us know. We appreciate your review and hope to welcome you back soon!Best regards,
by A verified traveler
Posted 14 Oct 2024
Staff at check in especially the luggage porter where seen laughing and looking at each other when my other relatives that came with us wanted to carry their own luggage. Toilets do not flush that well.
Comment from Hotel Management
16 Oct 2024 by Zuri Hotel, Hotel Management
Dear Linda,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, particularly with the service and the toilets. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure a more seamless experience for all guests in the future.We appreciate your stay with us and hope you'll consider giving us another chance to serve you better.Best regards,
by A verified traveler
Posted 11 Oct 2024
Everything was good.
Comment from Hotel Management
12 Oct 2024 by Zuri Hotel, Hotel Management
Dear Aubrey,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
by A verified traveler
Posted 9 Oct 2024
Washroom is not really clean and may need renovations. The hallway area has unpleasant smell. Customer service from all staff are excellent.
Comment from Hotel Management
10 Oct 2024 by Zuri Hotel, Hotel Management
Dear Angelita,Thank you for sharing your feedback with us. We're glad to hear you had a positive experience with our staff's customer service. However, we apologize for the cleanliness and smell issues you encountered. We take these concerns seriously and will address them with our housekeeping and maintenance teams to ensure improvements.We hope to have the opportunity to welcome you back for a much better experience in the future.Best regards,
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Zuri Hotel, Hotel Management
Dear Julie Ann,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
by A verified traveler
Posted 24 Sep 2024
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Comment from Hotel Management
28 Sep 2024 by Zuri Hotel, Hotel Management
Dear Macoy,Thank you for the good rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
by A verified traveler
Posted 24 Sep 2024
nice room clean close to the mall
Comment from Hotel Management
28 Sep 2024 by Zuri Hotel, Hotel Management
Dear Macoy,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
by A verified traveler
Posted 24 Sep 2024
clean room/close to the mall
Comment from Hotel Management
28 Sep 2024 by Zuri Hotel, Hotel Management
Dear Macoy,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
