Ratings based on 4 Verified Reviews
4.0 Room cleanliness
4.5 Service & staff
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from monsey
Posted 23 Aug 2023
We booked a 2 day stay in this hotel. The room is old with fruit flies and mosquitoes. The entire hotel was hot and the pool not working. Although I must admit the staff were pleasant but the entire condition is quite unbearable we ended up booking another hotel and moved out the following day
Comment from Hotel Management
3 Sep 2023 by Citadines Amigo Iloilo, Hotel Management
Dear Helen,We are sorry to hear that you had a bad experience with us. Rest assured, your concern is noted and we will address this to the departments concerned. There are a lot of repairs and upgrades being made within the property. This is to maintain the facilities and give our guests a pleasant stay. We hope that we can change your mind in staying with us again. We are more than happy to welcome you back and give a good experience.
by A verified traveler
Posted 28 Jan 2023
Excellent .Friendly staff. Check-in and check-out were easy. But when something unfortunate happens, as it did during our stay , me and my friend trapped in elevator. I pushed the button to go up, and 2 seconds later.. the elevator jolted.. We were stuck! (1st time) It was truly the scariest 10-15 mins of my life. Good thing I'm with my friend and not alone lol , and we don't have Claustrophobia. Kudos to the maintenance team who respond right away .
Comment from Hotel Management
31 Jan 2023 by The Management, Hotel Management
Hello, Sybel!We are very sorry for what had happened with our elevator, we also did not anticipate that would happen. But as you've said, our Engineering team were quick to respond. For lack of a better word, yes, they're the best. On the bright side, we are glad that you enjoyed your stay with us. Hopefully we can see you back at the property. We are more than happy to welcome you back and give you the best guest experience! Until then!
by A verified traveler
Posted 6 Jun 2022
Staff are accommodating and service are excellent , though breakfast menu are limited . But overall we enjoyed our staff. Kudos!!
Comment from Hotel Management
10 Jun 2022 by Gerald Fontanos , Hotel Management
Dear Ma'am Rebeca,
Thank you for kind review. Please be assured that I will let our staff know of your comments. In terms of our breakfast offerings, please be assured as well that we are curreny looking to improve on it.
Again, thank you and hope to see you back again soon!
by A verified traveler
Posted 29 Apr 2022
All the staff were on top of everything.
Service with a smile easy going.
Accommodating.
Understanding we stayed there for 15 days.
Comment from Hotel Management
30 Apr 2022 by Gerald Fontanos, Hotel Management
Dear ma'am,
Thank you for staying with us, and thank you for your kind review. It is through comments like yours that we continue to serve our guests with excellence in mind, and strive to be the no. 1 serviced apartment in Iloilo.
Rest assured that I will share with our associates your kind comments.
See you again soon!
