Ratings based on 192 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ocoee
Posted 28 Aug 2024
Overall the room was nice though simple. Food was pretty good and inexpensive. The biggest drawback was the location. It was in the middle of a poor shopping area. I did not feel comfortable walking outside. Needs to be renovated as well. Towels were very old and small.
Comment from Hotel Management
29 Aug 2024 by Cheska Rivera - Reservations, Hotel Management
Dear Sir Michael,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your room and found our food to be both good and affordable.We apologize for any discomfort caused by our location. The market in front of our hotel has been temporarily relocated due to the ongoing renovation of the Central Market, and we understand that this may have impacted your experience.We appreciate your comments regarding the need for renovation and the quality of the towels. Your feedback is important to us, and we are actively working on improvements to enhance our guests' comfort.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
by A verified traveler
Posted 3 Aug 2024
It is what it is
Comment from Hotel Management
29 Aug 2024 by Cheska Rivera - Reservations, Hotel Management
Dear Sir Joseph,Thank you for choosing to stay with us. We genuinely hope that your experience with us met your expectations and that you enjoyed your time here.To ensure we continue providing the best possible service, we would greatly appreciate it if you could take a moment to share your thoughts about the review you posted "It is what it is." Your feedbacks are incredibly valuable and help us ensure that every guest has a wonderful stay.You can send your feedback at iloilo@circleinnph.comThank you again for choosing to stay with us. We hope to welcome you back in the near future.
by A verified traveler
Posted 8 Jul 2024 on Hotels
I stayed on the 4th floor for a week and most of the mornings, I would hear noises from the roof. I think they were doing some maintenance and usually around 8-10am. I sleep in a little bit and the noise sure wakes me up then. Other than that, it was comfortable with my stay there. The staff were very helpful.
Comment from Hotel Management
28 Aug 2024 by Cheska Rivera - Reservations, Hotel Management
Dear Ma'am Maribel,Thank you for taking the time to share your experience following your recent stay with us. I'm pleased to hear that you found your accommodations comfortable and that our staff were helpful during your visit.I apologize for the disturbances you experienced from the noise coming from the roof in the mornings. We do our best to schedule necessary maintenance at times that minimize inconvenience to our guests, but I understand that this impacted your ability to sleep in. I appreciate your understanding, and I will pass your feedback on to our maintenance team to help us better coordinate future work.Your comfort is important to us, and I’m glad to hear that, aside from this issue, you enjoyed your stay. We hope to have the opportunity to welcome you back in the future, and we will do our utmost to ensure a more peaceful experience.
by A verified traveler
Posted 11 Apr 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Cheska Rivera - Reservations, Hotel Management
Dear Sir/Ma'am Laurentino,Thank you for your ratings!We truly appreciate your feedback and support! Your ratings help us to improve and provide the best experience possible.Thank you for staying with us. We look forward to welcoming you back soon!
by A verified traveler
overall good stay
Posted 22 Mar 2024 on Hotelsgood stay for 2nights. we did not enjoy the pool, ongoing renovations on progress. when we arrived in parking area, fresh paint you can smell.
Comment from Hotel Management
22 Mar 2024 by Cheska Rivera - Reservations, Hotel Management
Dear Sir Alberto,We extend our sincerest apologies for any inconvenience caused by the ongoing renovations and painting works at our hotel during your stay. We understand that these disruptions may have affected your comfort and enjoyment, and for that, we are truly sorry.Please know that we are diligently working to enhance our facilities to provide you with an even better experience in the future. Your patience and understanding during this time are greatly appreciated.We would like to express our heartfelt gratitude for choosing to stay with us. Your presence means a lot to us, and we hope that despite the inconveniences, your overall stay has been enjoyable.Thank you for your understanding and we look forward to welcoming you back in the near future.
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
13 Feb 2024 by Cheska, Hotel Management
Dear Ma'am Kristine May,Thank you for taking the time to rate your recent stay with us. We greatly appreciate your feedback!Best Regards,Cheska
by A verified traveler
Posted 30 Jan 2024
staff are really nice and accommodating. i like the food. it’s nice for a quick stay and near everything in the down town area if you like to go out and adventure
Comment from Hotel Management
13 Feb 2024 by Cheska, Hotel Management
Hi Sir Ritche,Thank you for your stay with us and for taking the time to leave such a positive review. It truly means a lot to us to hear about your experience and how much you enjoyed your time here. We hope to have the pleasure of welcoming you back again soon.Best Regards,Cheska R.Reservations
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Cheska, Hotel Management
Dear Ma'am Michelle,Thank you for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience.Best Regards,Cheska
by A verified traveler
Posted 7 Dec 2023
Love all of it. Keep up the good work👍
Comment from Hotel Management
8 Dec 2023 by Cheska, Hotel Management
Dear Ma'am Joesette,Thank you for your kind words and positive review! We're thrilled to hear that you enjoyed your stay at our hotel. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 25 Nov 2023
I like the cleanliness and service. However, there is no warm shower set up.
Comment from Hotel Management
29 Nov 2023 by Cheska, Hotel Management
Dear Sir Jose Paolo,Thank you for taking the time to share your feedback. We appreciate your understanding and apologize for any inconvenience you experienced with the warm shower. Upon investigation, we found that the hot shower was indeed operational. We hope to have the opportunity to welcome you again and provide a more seamless experience.Please feel free to reach out if you have further concerns or if there’s anything else we can assist you with.
