Ratings based on 228 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
A great place to stay
Posted 3 Jul 2024 on HotelsExcellent room .no 7...staff very helpful and friendly..Food was excellent.... especially the sticky belly pork starters
Drinks very reasonably priced.
Nice gardens to have a drink in the sun
Comment from Hotel Management
5 Jul 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Lovely hotel
Posted 2 Jul 2024 on HotelsVery nice hotel, quiet and comfortable. Lovely staff.
Comment from Hotel Management
3 Jul 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
AVOID - poor communication
Posted 1 Jun 2024 on HotelsI booked several rooms for friends all visiting Shindig festival. Due to personal circumstances within the space of a couple of months, i forgot to cancel some of the rooms for those who couldnt attend. When checking in the receptionist notified me of one room on a separate booking but NOT a further two under the same hotels.com booking reference which i had added in my friends name. The result was a hefty charge for both rooms for the whole three nights, which they made me pay! We stayed for 3 nights and at not one point was i notified. I am devastated. It was an extremely bad ending to what should have been a joyous time and a VERY costly error which could have been mitigated. I would avoid this hotel at all costs. Its obvious they didnt advise me so they could sting me with the full amount. Honestly, who can afford to pay for three hotel rooms for three nights but only need one!
Comment from Hotel Management
10 Jun 2024 by Sandra, Hotel Management
Thank you for posting a guest review. Your business is very important to us and we value your feedback. We can only apologise for the fact that you thought the hotel was "stinging" you but as you booked through hotels.com your contract was with them not with us and our contract was with hotels.com and our hotel policy is and always has been that rooms can be cancelled up to 1600 the day prior which should have been advised to you from hotels.comAs you can imagine the hotel was full the weekend of the Shindig and therefore because the rooms hadn't been cancelled we couldn't resell them and the hotel would have lost revenue.Once again I can only apologise for the fact that you think the hotel was unfair but this is hotel policy and as stated above the hotel was full on the nights in question.I trust you can appreciate our situation.
