Ratings based on 807 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milton
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Gianfranco, Chargé de communication, Hotel Management
Cher client,Merci beaucoup pour votre retour et votre bonne note ! Nous sommes ravis que votre séjour ait été agréable et que vous ayez passé un bon moment parmi nous. Si vous avez des suggestions ou des remarques sur ce qui aurait pu rendre votre expérience encore meilleure, nous serions ravis de les entendre pour continuer à nous améliorer.Au plaisir de vous accueillir à nouveau prochainement !Bien sincèrement,
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Family stay
Posted 21 Aug 2024 on HotelsService at front desk was excellent. Room was acceptable although lacked any little amenities, no fridge, no tea/coffee. The pillows on the bed were awful. Bathroom was clean and spacious. Swimming pool not open in the mornings at all which meant we could not use it at all.
Comment from Hotel Management
22 Aug 2024 by Gianfranco, Communications Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear you found our front desk service excellent and appreciated the cleanliness of your bathroom. However, we apologize for the inconvenience regarding the missing tea and coffee. These amenities should have been available in your courtesy tray, and we will address this oversight.As for the spa, it is open from 1 pm to 9 pm daily. We regret that the pool hours didn’t align with your schedule and appreciate your understanding.We hope to welcome you back for a more seamless stay in the future.Best regards,
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Gianfranco, Chargé de communication, Hotel Management
Cher client,Merci infiniment pour votre excellente note ! Nous sommes ravis que vous ayez passé un séjour parfait. Nous espérons vous accueillir de nouveau très bientôt.Cordialement,
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Gianfranco, Chargé de communication, Hotel Management
Cher client,Merci pour votre retour positif. Nous sommes ravis que vous ayez apprécié votre séjour. Si vous avez des suggestions pour améliorer encore notre service, n’hésitez pas à nous les partager.Cordialement,
by A verified traveler
Posted 13 Aug 2024
Great hotel in a great location 9 minutes from the metro to the centre, great staff and great breakfast
Comment from Hotel Management
14 Aug 2024 by Gianfranco, Communications Manager, Hotel Management
Dear customer,Thank you for your complimentary comment! We are delighted to hear that you enjoyed our location, the service of our staff and the breakfast. We have recently improved our breakfast offer and we are glad you liked it. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 13 Aug 2024
It was very close to the tram station and amazing staff. I can definitely suggest.
Comment from Hotel Management
14 Aug 2024 by Gianfranco, Communications Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you enjoyed the convenient location and found our staff amazing. Your recommendation means a lot to us, and we hope to welcome you back soon!Best regards,
by A verified traveler
Posted 5 Aug 2024 on Hotels
It was very nice and clean hotel and big room
Comment from Hotel Management
8 Aug 2024 by Gianfranco, Communications Manager, Hotel Management
Hello,Thank you very much for your positive feedback! We are delighted to hear that you found our hotel pleasant and clean, and that your room was spacious. We hope to welcome you again during your next stay.Best regards,
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Chargé de communication, Hotel Management
Bonjour,Merci pour votre note et pour avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas entièrement répondu à vos attentes.Nous serions très reconnaissants si vous pouviez nous fournir plus de détails sur ce qui n'a pas fonctionné pour vous. Vos commentaires nous sont très précieux et nous aident à améliorer nos services pour offrir une meilleure expérience à nos clients.N'hésitez pas à nous contacter directement ou à laisser plus d'informations ici. Nous sommes à votre écoute et espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience améliorée.Bien cordialement,Gianfranco
by A verified traveler
Posted 21 Jul 2024 on Hotels
Great choice
Comment from Hotel Management
23 Jul 2024 by Chloé, chargée de communication, Hotel Management
Dear Guest, Thank you for your very nice note. We are pleased to read that you had a pleasant stay in our hotel and would be delighted to welcome you back on your next visit to Strasbourg.All the best,Chloé, Communications Officer
