Ratings based on 223 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
When got to assiged room, was already occupied. Then for heat/cool. the unit was hard to control and was very loud
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Chuck,If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Maz K.#Team6
by A verified traveler
Posted 20 Oct 2024
The front desk was not friendly and the room door won't lock properly
by A verified traveler
Posted 6 Oct 2024
This was the dirtiest, nasty hotel ive ever stayed at. Worried about bed bugs. Slept on top of bed fully clothed & even kept my shoes on.
Comforter had large cigarette burn holes in it.
Room smells like smoke. Nats flying around & had to kill some other bugs. Never again.
Comment from Hotel Management
8 Oct 2024 by Brand Experience Team, Hotel Management
Hi John, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
by A verified traveler
Posted 5 Oct 2024
Needs updating
Comment from Hotel Management
11 Oct 2024 by Brand Experience Team, Hotel Management
Hi Bradway, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
by A verified traveler
Posted 29 Sep 2024
Dirty, awful smell, lock didn’t work, bugs, burn hole in the bedding.
Comment from Hotel Management
5 Oct 2024 by Customer Care Team, Hotel Management
We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.
by A verified traveler
Posted 27 Sep 2024
It was ok for the price
Comment from Hotel Management
30 Sep 2024 by Brand Experience Team, Hotel Management
Hi Nilesh,Thanks for your review, we really appreciate the support. Maz K.#Team6
by A verified traveler
Posted 24 Sep 2024
It was a perfect no frills stop on our way to Maine from Chicago. Ashly (sp?) at check in was delightful.
We didn’t expect to experience the compare with London’s Dorchester but for about $700 bucks a night cheaper we were happy.
Comment from Hotel Management
24 Sep 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 7 Sep 2024
late check in no staff, they sleep at room.
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Brand Experience Team, Hotel Management
Hi Deborah, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler from W DES MOINES
Posted 18 Aug 2024 on Travelocity
Property was a little run down, but met our needs for a place to stay, and shower. We were a group of guys on a baseball trip. Women may not have liked it so much.
Comment from Hotel Management
26 Aug 2024 by Brand Experience Team, Hotel Management
Hi Dan, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Natalie #Team6
