Ratings based on 38 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Warsaw
Posted 8 Oct 2018
Dirty rooms. Staff from ukraine :/ food acceptable but nothing special
by A verified traveler
Posted 14 Jun 2018 on Hotels
by A verified traveler
All round great
Posted 5 Oct 2016 on HotelsA visit for work to the local area - hoping I need to come back many times :) lovely hotel, friendly and helpful staff. Just really great all round.
by Michael
Solid tangibles but poor services
Posted 29 Jul 2016 on HotelsImpressive pieces of furniture in the room, large size, comfortable bed, big bathrooms, but our sink was clogged and the mini-bar was warm. The spa hours on all the brochures was inaccurate with the working hours of the staff at the spa. After booking a massage at 10pm, I was told I could not do it because the staff went home at 10pm but all the brochures both in-room, at the spa and at the front-desk stated spa services were available till 11pm. I followed up with the GM of the hotel and was informed that all hotels around the world don't have chilled mini-bars, that this is the norm and that they were aware of the spa hours but no one wants to do anything about it. They fixed the clog sink and that's it. Breakfast was exactly the same every day during our 5 day stay! Beautiful hotel and location but it needs some training in service and management. Not 5 star in service.
by James
Posted 9 Jun 2015 on Hotels
by Thomas from norway
Excellent hotel
Posted 9 Aug 2014 on HotelsEnjoyed fantastic stay here. Nice modern high standard hotel. Good food, very clean and well run hotel. Excellent rooms, well designed and very comfortable.
by Ed from UK
Posted 5 May 2014 on Hotels
My family and I spent 2 nights here on recommendation from friends. It's by a lake so you can get a good view depending on the room. The "garden view" rooms are more car park and grass though from our room :) Room itself is very good. Large-ish bathroom/wet room with rain shower. I think the air-con settings are pre-set and locked.
Facilities were very good. Nice 180cm deep pool, with sauna (both dry and steam), jacuzzi type "hot pool" and gym, all for no cost. Spa is available at a price based on time spent there. You can hire a bike as well. Town centre is close by if you go for a walk and you can go to the large lake nearby as well.
The only 3 issues we had was that the bedding for our son was not supplied the first night as requested, there were no bath towels in the room. We did ask at reception but no one brought them up, and we had to complain in the morrning before we received them. Also note that the Tassimo coffee machine pods are chargeable extras, so bring your own as there are no other free coffee/tea making facilities in the room.
Breakfast was quite good, although there could be a better hot breakfast selection (mainly eggs, sausages, pancakes). It's more of the usual continental type selection.
However taking everything into account, overall it was a lovely stay, and I would probably go again. Just improve the service a bit and the rating would be better.
by CJAPM from Warsaw
Nice Discovery
Posted 5 Aug 2013 on HotelsThe stay was excellent except that the mgmt has a big challenge on their hands getting staff up to speed on waiter service We cannot say they were impolite but very slow. The manager was very accomodating and is working hard to get it right we can see. We aresure when we come back it will be better. (of course it is never easy when we speak poor polish) The menu for dinner was a bit limited and very pricey even for a 5* Apart from this everything was really very nice and we will come back for sure
by A verified traveler
Bra Hotel!
Posted 16 Dec 2018 on HotelsFint Hotel med fin restaurang å bra frukost. Bra å stora rum.
by A verified traveler
Posted 3 Dec 2018 on Hotels
Wspaniały wielki hotel, bardzo fajne spa i basen . Dużo atrakcji dla dzieci .
