Ratings based on 3 Verified Reviews
3.0 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2022 on Hotels
Comment from Hotel Management
4 Jan 2023 by Camille, Hotel Management
Hi Koji,Happy New Year!We would like to thank you for choosing us as your place to stay while you were in the City of Ilagan.Also, we do appreciate you leaving us a review here on Expedia.com. We're sorry that we weren't able to host your stay according to your expectations. For us to improve our future guests' experience, it would also be a big help if you could share with us the reason for the rate you have given.Thank you so much and we look forward to hearing from you!Best,The Blanket Hotel
by A verified traveler
Posted 18 Sep 2022
The air-condition wasn't working but they got it fixed right away. They also provided extra bed for the extra person. Nice staff
Comment from Hotel Management
8 Jul 2023 by Camille, Hotel Management
Hi Evangeline,We apologise for the very late response.Thank you for leaving us a review online. We hope to host your stay in the City of Ilagan in the future! Keep safe!
by A verified traveler
Could have been so much better
Posted 19 Apr 2020 on HotelsWe had booked a room overlooking the garden. Although not much of garden, it was nice, and quiet. About an hour after checking in, they told us we had to move to another room. Someone else had booked that room. Even though we had a booking confirmation. They said they would put us in a larger room no extra charge. What they didn't tell us, was that the other room overlooked the main street. the patio door did not close properly, which made the 2nd room quite noisy. they also failed to tell us that the 2nd room had no wifi.
Comment from Hotel Management
22 Apr 2020 by TBHRC, Hotel Management
Hi Lawrence,
Thank you so much for leaving us a review.
Please know that we take our guest's feedback seriously. We sincerely apologise for our shortcomings, these didn't let us give you the best impression.
To explain the situation better, there was a postponed event that got moved to the dates that you have booked. The rooms were reserved and paid so the only option we had was to move either you or the other guest. We have decided to give you the bigger room for the reason that we thought you deserve a better space - considering that the situation is already quite inconvenient for you and your wife - without thoroughly thinking about the cons of it.
Once again, we sincerely apologise for this. We really appreciate that you brought these ideas up. These will definitely help us make a better decision when we're caught up with the similar situation.
We hope to make your stay better the next time! Keep safe, Lawrence!
