Ratings based on 80 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Freetown
Posted 28 Nov 2024
Stay was good. Rooms are very clean and there are different options during breakfast. The staff are very nice and helpful. I will definitely stay when I am in Lagos.
by A verified traveler
Posted 6 Nov 2024
My stay was excellent, big thank you to all the staffs that i met , very polite and professional.
Comment from Hotel Management
6 Nov 2024 by Guest Service Team, Hotel Management
Dear Mr. Michael,Thank you for leaving us your encouraging words. We are glad you had a wonderful stay.We look forward to welcoming you to another wonderful experience.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Service Team, Hotel Management
Dear Anjolaoluwa,Thank you for leaving us your feedback. We feel bad that we did not meet your expectations and hope you would give us the opportunity to make it up to you.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Service Team, Hotel Management
Thank you so much for your feedback. It was a pleasure having you as our guest. We hope to welcome you back again soon.
by A verified traveler
Posted 1 Sep 2024
This is by far the worse hotel I have ever stayed in, the managers appeared clueless. The toilets would not flush even after changing rooms, this was after I had complained multiple times to different managers per shift.
The WiFi was so bad, I had to source other options which cost me so much more money than I had budgeted.
The breakfast options were so poor and the hospitality of the staff was absolutely appalling. They seem to excel at tendering apologies but no action raised or escalated to satisfy customer needs.
My holiday was so horrible because this hotel was so bad, the rooms were poorly maintained and falling apart.
I will advise this hotel be scrapped out from Expedia platform and quite frankly give me some type of compensation because I feel scammed out of my money. Never ever again! I paid for an executive room and could not get my toilet to flush, always had to ring house keeping, changed my room and had the same problem, towards my last days they finally decided to get a plumber to fix the toilet, this made another huge mess to the toilet and I had to wait hours for house keeping to clean the mess, I had an IT guy come up to my room to try and fix my WiFi and TV, the TV in the room was so bad, this was after multiple complaints and finally telling them I would report this on Expedia.
I cried, I felt so defeated.
I am leaving this review so no other person experiences this at all! The Sojourner by Genesis is such an hell hole.
Comment from Hotel Management
2 Sep 2024 by Guest Service Team, Hotel Management
Dear Ozavize,Thank you for taking time to leave us your feedback. We sincerely apologize for the experience you had during your last stay with us and regret that our resolutions did not meet your expectations.Your satisfaction is extremely important to us and we value all feedback as it helps us improve on our services. We will address all your concerns and hope to have the opportunity to make things right and provide you with better experience in future.
by A verified traveler
Posted 22 Aug 2024
Friendliness of their staff is top notch and their restaurant and bar areas together with its leisure facilities are excellent. Would recommend and definitely stay again.
Comment from Hotel Management
22 Aug 2024 by LJ, Hotel Management
Dear Dapo,Thank you so much for taking the time out to provide feedback to usWe are really glad that you enjoyed your stay with us and we look forward to hosting you again in the future
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Guest Services Team, Hotel Management
Thank you for taking the time to share your experience with us. We value your feedback as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon.Thank you for staying with us.
by A verified traveler
Posted 21 Aug 2024
I enjoyed my stay and the food was great
Comment from Hotel Management
21 Aug 2024 by LJ, Hotel Management
Dear Veuncle,We are extremely pleased you had a great time at the hotel and you especially enjoyed the foodWe appreciate your patronage and look forward to hosting you again soonBye for now!
by A verified traveler
Posted 31 Jul 2024
The quietness of the environment
Comment from Hotel Management
31 Jul 2024 by Lola, Hotel Management
Dear GeorgeThank you very for choosing to stay at the Sojourner hotelWe value your feedback and are glad you had a lovely experienceWe very much look forward to hosting you again in the future Till next time!
by A verified traveler
Posted 13 Dec 2022 on Hotels
