Ratings based on 30 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Monatana Residence Ikeja, Hotel Management
I refer to your feedback regarding your recent visit to Montana Residence Ikeja. Firstly, please accept our most sincere apologies for the fact that the Montana Residence Ikeja did not meet your expectations.We are extremely saddened by your feedback. We at Montana Residence prides itself in delivering the best guest service and strives to get the basics right consistently. Your overall experience is therefore very concerning to us.We wish to confirm that your comments will be used to identify and rectified the shortcomings in our service that you have brought to our attention. Thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our guests experience our service and facilities. We value your feedback as an extremely important tool in our day to day operations, as this helps us to improve your next stay.Kind Regards.
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Montana Residence Ikeja, Hotel Management
Guests' perceptions of the service they receive whilst staying with Montana Residence Ikeja is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to share your comments with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Good customer service and their residence is neat and clean
Comment from Hotel Management
2 Apr 2024 by Montana Residence, Hotel Management
Thank you for sharing your comments during your stay with us. We rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.
by A verified traveler
Posted 1 Apr 2024
Roaches in the room, blocked showered drain, intercom/phone wasn't working. I told the receptionist, they brought a Raid Spray from under the desk. They fixed the drain but after I brought it up with the booking company they said there wasn't an issue with the room. I left the same day.
Comment from Hotel Management
2 Apr 2024 by Montana Residence, Hotel Management
We would like to take this opportunity to apologize for the disappointment you experienced. Even though, your feedback does reflect what actually transpired at check-in and the condition of the room. All guests are very important to us and everything possible is done by our team to ensure that our guests feel as special and valued as they are. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you back soon.Kind Regards.
by A verified traveler
Posted 22 Jan 2024
by A verified traveler
Overall good
Posted 21 Oct 2023 on HotelsThe experience was good, neat, though the rooms are smaller than i though but not bad. I was disappointed with the food though, it seemed that it has stayed long time in the fridge. Every other things i give a good grade.
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Good Environment all round
Posted 6 Oct 2023 on HotelsComment from Hotel Management
6 Oct 2023 by Montana Residence, Hotel Management
We appreciate your feedback. We look forward to welcoming you back.
by A verified traveler
Posted 2 Sep 2023
Great customer service. Staff is always courteous and friendly.
Comment from Hotel Management
4 Sep 2023 by Montana Residence, Hotel Management
Thank you for taking the time to share with us your positive feedback after your recent stay with us at Montana Residence.Guest feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Montana Residence again soon.
