Ratings based on 79 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2020 on Hotels
Comment from Hotel Management
9 Mar 2020 by Antonio, Hotel Management
Buenas Tardes
Agradecemos su calificación y seguimos trabajando
para ofrecerle mejores instalaciones y un mejor servicio
esperamos verlo pronto
Saludos
by A verified traveler from north Carolina
Posted 2 Mar 2020
Very friendly staff. Hotel is located in the heart of (iguala) Lots of stuff to do. Very small shower. Hotel is very clean and rooms are clean. Worth my money, wouldn’t recommend those other cheap hotels. I will stay there again.
Comment from Hotel Management
6 Mar 2020 by Antonio, Hotel Management
Buenas Tardes !!
muchas gracias por sus comentarios;
nos complace que le haya gustado nuestro Hotel;
seguimos trabajando para brindarle mejores instalaciones y un mejor servicio, esperamos verlo pronto saludos
by A verified traveler
Posted 29 Jan 2020
Comment from Hotel Management
30 Jan 2020 by Antonio, Hotel Management
Buenos Días
agradecemos mucho su calificación
y nos complace el haber cumplido sus
expectativas
Saludos
by A verified traveler
Posted 20 Sep 2019 on Hotels
Comment from Hotel Management
10 Oct 2019 by Antonio, Hotel Management
Buenas tardes
De antemano agradecemos
Su calificación y esperamos
Se aloje nuevamente
Para corregir lo que no haya sido de su agrado
Gracias
Saludos
by A verified traveler
Posted 30 Aug 2019
Comment from Hotel Management
8 Sep 2019 by Antonio Virto, Hotel Management
Buenos Dias
gracias por su calificacion
Saludos
by A verified traveler
Posted 25 Jun 2019
i like the area that is located at, and transportation
Comment from Hotel Management
12 Jul 2019 by Antonio, Hotel Management
Thank you very much for your comments
It is a pleasure to assist you
regards
by A verified traveler from Cicero
Posted 27 Feb 2019
Good service 5 stars
Excelente service
The place is clean
Comment from Hotel Management
12 Apr 2019 by Antonio Virto, Hotel Management
Good morning
Thanks for your comments
It is a pleasure to assist you
regards
Recommended
for Everyoneby A verified traveler from Chicago
Posted 27 Jun 2018 on Orbitz
Overall the Best Western Hotel was very nice. All employees were friendly and went out of their way to be accommodating. They also let us use a room close to the coffee shop because their WIFI wasn't working during the NBA Draft. One tiny problem, there were a lot of small red ants in the bathroom. My husband told the staff about it. Rather than bait the ants to prevent them from coming in and returning, they sent an employee up with a bottle of RAID to kill the tiny ants. I didn't watch him spray but our toothbrushes were out on the countertop when he did. The room smelled like lemon scented RAID for the afternoon but we went out for the day. The only truly negative experience I had came on the last night of our stay. We woke up early (5:30-6:00 AM) on 4/24/18 because we had to pack and board a bus for Mexico City. I planned to go next door to the OXXO for some coffee to wake up and prepare for our journey home. I quietly walked past the front desk employee who was curled up on the floor sleeping on some chair cushions. I found a latch on the closed door and had to unlock it in order to leave for coffee. I returned in 10 minutes with coffee and found that the door was relatched and I had been locked out. I sat and waited outside until a family member came down looking for me around 6:30 AM. Thankfully we were still on time for our bus to Mexico City. Be aware that if you leave too late or too early you may be locked out.
by A verified traveler from Miami
Posted 23 Jun 2018
by Ratchathamas
Posted 31 Dec 2017 on Hotels
