Ratings based on 4 Verified Reviews
1.5 Room cleanliness
2.8 Service & staff
2.0 Room comfort
1.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Poorly managed
Posted 18 Oct 2022 on HotelsAlice and the rest of the staff were amazing . The place is full of holes in the walls and not kept very clean in rooms . Sheets not changed for 8 days . The advertise complimentary water then when you check out bill you for it . Alice is the best and she is world class . Mums Resort deserves 0 stars .
by A verified traveler
Held at gun point
Posted 5 Dec 2021 on HotelsThe staff was awesome, but because of the manager being arrogant and not knowing how to retrieve payment from virtal credit card. He held us hostage by gun point and would not allow us to leave the hotel for 3 hours until investigator came in told the guard and staff to release us or he would be put in jail. I will NEVER return to this site.
by A verified traveler
Posted 16 Aug 2021
The property claimed that they did not use Expedia services and insisted that we pay again using cash. The place was very run down. They showed us a room. It had carpet. It smelled horrible. Showed us a second room and someone had just checked out of it. Ended up leaving and not staying.
Comment from Hotel Management
21 Aug 2021 by kkflow, Hotel Management
Thank you for booking at Mum Resort Hotel.
We will investigate on the above raised concerns and get in the bottom of this as soon as possible, apologies for the inconvenience caused.
by A verified traveler from Lexington, KY
Posted 18 Dec 2019
I liked absolutely nothing! I’ve stayed here several times before and it has really gone downhill. I also did not like the fact that they refused to accept that I had paid for my stay when I booked with Expedia. They made me pay again and said that they did not honor Expedia reservations nor did they even have an account with Expedia. I later found out from my local host that this hotel has done this same thing to other people. This hotel deliberately tried to cheat me! Expedia should remove their account. DO NOT STAY HERE!
Comment from Hotel Management
20 Dec 2019 by RW, Hotel Management
Hello Fred,
Thank you very much for giving us your feedback.We are sorry for the inconvenience that was caused and that you did not get the services as per your expectations.We are however going to check on the matter and ensure that it is not experienced by our future guests.Once again, we apologize for any inconvenience.
