Ratings based on 148 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Dear Expedia Team,
I am writing to express my dissatisfaction with my recent stay at [Hotel Name], which I booked through your platform. Unfortunately, the experience was far from what I expected, and I feel compelled to share my concerns.
During our stay, the weather was extremely hot, and the hotel rooms did not have air conditioning. Although a fan was provided in our room, it was broken, making the situation unbearable. When I informed the only staff member on duty, she mentioned that she couldn't replace or fix the fan until the next day. However, we were scheduled to check out the following morning, so this did nothing to alleviate the discomfort we faced.
The heat in the room was so intense that we couldn’t sleep at all. Other guests around us were also struggling, with many leaving their doors open to try and get some airflow into their rooms. It was clear that many were unhappy with the situation, and some even mentioned that they would also be filing complaints.
Our night was so uncomfortable that we ended up sleeping on the ferry during our travels the next day because we were completely exhausted. This made our overall experience very inconvenient and frustrating.
I hope you will take this feedback seriously, as the lack of comfort and service significantly impacted our stay.
Thank you for your attention
Comment from Hotel Management
9 Sep 2024 by La réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.In force as indicated on our reservation sites our hotel is not air-conditioned If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 11 Jul 2024
Very basic service. Breakfast was missing a number of items at 9:00 am. The area is very noisy. However, for the price and for being a B&B we could not expect much more. We stayed only for one night, which was okay.
Comment from Hotel Management
11 Jul 2024 by La réception, Hotel Management
BonjourNous prenons note de votre commentaireA bientôtCordialement
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by La direction, Hotel Management
Au plaisir de vous accueillir au B&B Caen Sud lors d'un prochain séjour
by A verified traveler
Posted 16 May 2024 on Hotels
Comment from Hotel Management
19 May 2024 by La direction, Hotel Management
Au plaisir de vous accueillir au B&B Caen Sud lors d'un prochain séjour
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by La réception, Hotel Management
A très bientôt !
by A verified traveler from Las Cruces
Posted 18 Nov 2023
Dirty, urine smelling bathroom and room; insects in the bathroom. Garbage from previous visitor stuck along the water pipe under the sink. The remote was not cleaned, probably ever; we had to clean it to attempt to touch it. Have pics for all, but won't bother uploading.
Comment from Hotel Management
27 Nov 2023 by La réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler from New Plymouth
Posted 28 Sep 2023
Comment from Hotel Management
27 Nov 2023 by La réception, Hotel Management
En espérant vous revoir prochainement dans notre hôtel.
by A verified traveler
Posted 3 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by La réception, Hotel Management
BonjourNous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. Au plaisir de vous accueillir au B&B Caen Sud lors d'un prochain séjour
by A verified traveler
Posted 12 Jul 2023 on Hotels
Comment from Hotel Management
16 Jul 2023 by La réception, Hotel Management
Au plaisir de vous accueillir au B&B Caen Sud lors d'un prochain séjour
by A verified traveler
Posted 27 Jun 2023
Soundproofing between the rooms was very poor - conversation, TV and toilet flush easily audible, as well as footsteps and bed noises (!) overhead. Small outside dining area was dominated by smokers and therefore unusable by others at breakfast time. The only place to eat was a squalid pizza restaurant next door. Many guests brought their own pillows but mine were acceptable.
Comment from Hotel Management
6 Jul 2023 by La réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
