Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Harold,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
by A verified traveler from New Britain
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Hi Hosea,We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Hi Barry,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Hi James,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Hi Becky,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
by A verified traveler
Posted 29 Oct 2024
The room felt very cozy the only thing i didnt like was the bathroom floor was very dirty.
Comment from Hotel Management
30 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear that you found the room cozy. However, we sincerely apologize for the cleanliness issues you encountered with the bathroom floor. Your comments are important to us, and we will address this with our housekeeping team to ensure improvements are made. We appreciate your input and hope to welcome you back for an even better experience.
by A verified traveler
Posted 25 Oct 2024
Trying to give 5 stars, but not showing well on my screen. Loved that we could bring in the dogs. Simple. Nice fresh, clean room with modern shower. No frills, but served the purpose for a quick overnight. Staff super friendly, coffee in lobby, great for $80
Comment from Hotel Management
25 Oct 2024 by Sophia CSR, Hotel Management
Hi Jennifer,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay, especially the ability to bring your dogs along. It’s great to know you appreciated the clean room and modern shower, as well as our friendly staff and coffee in the lobby. We strive to provide great value, and your feedback reinforces our efforts. We hope to welcome you back for another pleasant overnight stay soon!
by A verified traveler
Posted 10 Oct 2024
???
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Sophia CSR, Hotel Management
Hi Leonel,I deeply appreciate your generous 5-star rating. We are overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
by A verified traveler
Posted 7 Oct 2024
Horrible bed and pillows
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Hi Terry,We’re sorry to hear that the bed and pillows did not meet your expectations. Your comfort is important to us, and we’ll make sure to address this issue with our team to ensure better quality in the future. We appreciate your feedback and hope you’ll consider giving us another chance to improve your stay experience.
