Ratings based on 260 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Sonia Planells, Guest Experience & Concierge, Hotel Management
Dear Sophia,Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you again soon!
by A verified traveler
Posted 4 Dec 2024
It's a pity that the rooftop bar was closed as the weather was glorious. When we have stayed here previously, drinks on the rooftop have been a highlight of the trip. Freshly prepared breakfast. Comfortable room.
Comment from Hotel Management
5 Dec 2024 by Barbara - Guest Experience & Concierge , Hotel Management
Dear Ceara, First of all, thanks so much for taking your time in order to write a comment regarding your previous stay with us. We do take note of your review in order to improve in the future. It was a pleasure to host you! Guest like your are our real treasure. Looking forward to welcoming you in another occasion. Warm Regards,
by A verified traveler
Posted 4 Nov 2024
Fue una estancia maravillosa la gente que trabaja es muy amable, siempre dispuesto a ayudarte, y las instalaciones son tan excelentes, la pasamos increíble!
Comment from Hotel Management
9 Nov 2024 by Barbara - Guest Experience & Concierge , Hotel Management
Hola Jaime, Muchísimas gracias por su comentario y sus amables palabras. Esperemos verle de nuevo muy pronto. Un saludo.
by A verified traveler
Posted 31 Oct 2024
Top level service and comfort. The only let own being the roof top facility which was being dismantled during our stay, it’s only seasonal but we had lovely weather so an undisturbed relaxation and bar service would have been good.
Comment from Hotel Management
1 Nov 2024 by Barbara - Guest Experience & Concierge., Hotel Management
Dear Joanne, Thank you for your feedback! We're thrilled to hear that you enjoyed our top-level service and comfort. Your comments are invaluable, and we will take them into account as we continue to improve our services. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 29 Oct 2024
The manager and front desk customer service was horrible. Worst hotel experience I’ve ever encountered. We paid for a few nights stay, and arrived the second day after contacting the hotel beforehand regarding our flight delay which was confirmed by the front desk staff that since our room was already paid for it would be held no problem for our check in. Upon arrival they had already sold our paid room to other guests then put us in another room that had plumbing issues with yellow contaminated water coming from the bathtub and shower. The maintenance team and front desk staff confirmed the water was contaminated in our room as well as others so they were unable to change our room. We were unable to shower the entire stay!
I have pictures and videos of the yellow/brownish water. Instead of being accommodating the manager was extremely rude to us and non helpful. She basically told us that there was nothing to be done about the situation. I have stayed with SLS many times and have never received such horrible customer service. It was our anniversary so we were very disappointed with customer service. We are handling this now with corporate.
Comment from Hotel Management
1 Dec 2024 by Tamara, Front Office team , Hotel Management
Dear Kristen,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We would like to clarify the situation from our side.As you mentioned, your flight delay caused you to arrive a day later than expected. In line with our hotel policy, the first night of the reservation needed to be charged, and while we understand this may have caused inconvenience, we provided you with an upgraded room at no additional cost. This room had a bathtub and views of the old town, ensuring your comfort despite your late arrival.Regarding the water issue, we thoroughly checked the plumbing in your room and others, and our technical team confirmed that the water was not contaminated. We also investigated the water's appearance, which may have appeared unusual due to minor maintenance work, but it was neither yellow nor unsafe. We are sorry for any misunderstanding in this regard.We regret that your anniversary stay was affected by your perception of the service, and we assure you that our team did everything possible to assist you. The front desk and management worked within our policies, and it was never our intention to cause frustration.Thank you again for your comments. We are continuously working to improve and ensure that all our guests have a memorable experience.Best regards,
by A verified traveler
Posted 29 Oct 2024
Amazing stay
Comment from Hotel Management
1 Nov 2024 by Barbara - Guest Experience & Concierge., Hotel Management
Dear Lisa, Thanks so much for your review!Looking forward to welcoming you again :)Warm Regards,
by A verified traveler
Posted 22 Oct 2024
Fantastic stay nothing negative to say at all. Would definitely recommend. Rooms comfortable and stylish. I loved the toiletries. Breakfast excellent. Service efficient and friendly.
Comment from Hotel Management
22 Oct 2024 by Barbara - Guest Experience & Concierge , Hotel Management
Dear Ann Marie, Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic stay and enjoyed our comfortable rooms, stylish decor, and excellent breakfast. We're also glad you liked the toiletries and found our service friendly and efficient. Your comment means a lot to us, and we hope to welcome you back soon!Warm Regards,
by A verified traveler from Riverview
Posted 12 Oct 2024
Only a short overnight stay, but the staff at The Standard was excellent. Very professional and welcoming. The rooftop bar and restaurant were outstanding. Rate 5 out of 5 overall. Thank you.
Comment from Hotel Management
13 Oct 2024 by Barbara - Guest Experience & Concierge , Hotel Management
Dear George :)Thank you for your comment! It’s wonderful to hear that you had such a positive experience during your short stay at The Standard. We're thrilled that our staff made you feel welcomed and that you enjoyed the rooftop bar and restaurant. Your 5 out of 5 rating means a lot to us! We hope to welcome you back for a longer visit in the future!
by A verified traveler
Posted 10 Oct 2024
Amazing location and really great staff. The design and vibe are both on point! The Standard Ibiza is the perfect spot to enjoy Ibiza town in style. I’ll definitely be back.
Comment from Hotel Management
11 Oct 2024 by Sonia Planells, Guest Experience & Concierge, Hotel Management
Dear Zarak, Thank you very much for sharing your experience at The Standard, Ibiza. Guest satisfaction is very important to us and we are pleased that you had an excellent stay. Also, that the location, service, design and vibes were such a plus! We look forward to welcoming you back in the future. Best regards. Sonia Planells Guest Experience & Concierge
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Sonia Planells Guest Experience & Concierge, Hotel Management
Dear Max, Thank you very much for sharing your experience at The Standard, Ibiza. We are thrilled that your experience with us was excellent.We hope to welcome you back soon.Best regards.
