Ratings based on 312 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Nice place to stay
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Francisco González, Hotel Management
Dear Mrs. Ann Marie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Francisco GonzálezManager
by A verified traveler
Posted 7 Oct 2024
Nice and clean a lot nice restaurants around the area
Comment from Hotel Management
8 Oct 2024 by Francisco González, Hotel Management
Dear Rosa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Francisco González
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Francisco González, Hotel Management
Dear Mr. Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Francisco González
by A verified traveler
Posted 20 Jul 2024
Hotel had a beautiful view and rooms were clean and nice
Comment from Hotel Management
23 Jul 2024 by Francisco González, Hotel Management
Dear Mr. Larry,Thank you for the great review of our hotel!We are happy to hear that you enjoyed the asigned room and that our cleaning service was good!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Vibra Hotels
by A verified traveler
Posted 7 Jul 2024
Perfect location , good dining views and a few of nice staff. Terrible room condition with a specific racist staff who is a blonde hispanic girl. Would never visit again :))
Comment from Hotel Management
17 Jul 2024 by Francisco González, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We would like to have more information if it's possible on the issues related with the staff, as it is something that we do not tolerate, plus it's hard to believe that in a company as international as ours we'd have issues with the customers. Without proof we can't take any measures related to this incident.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Francisco González
by A verified traveler
Posted 28 Jun 2024
The best thing about this hotel is the location, its walkable to the town, along the beach and easy to catch taxi's from.
The room and ammentities were basic as expected and just what we needed.
However, unfortantely our last night at the hotel made the whole experience an awful one. I have never been spoken to or addressed the way the staff did so disrespectfully.
On arriving back to our room early hours of the morning (my partner there for work) our room door did not close. I tried to close the door multiple times and a staff member came to see what had happened. My partner then joined me back at the hotel after finishing work to find me packing our bags and moving rooms, I explained the issue and of course he was upset that the room was not safe for me and that we were moving into a small room facing a brick wall (we paid for sea view). The next day when trying to discuss the issue with reception, they told us it was our fault, we had caused issues, spoke over us and laughed. I would like to say this is a misunderstanding, but they never tried to understand our situation at all. It is incredibly dissapointing for manangment to then be involed but not listen to the customers feelings on the situation. I advised staying clear of this hotel due to the staff members, if you ever have an issue you will not be treated with any respect or coutesy.
Comment from Hotel Management
16 Jul 2024 by Francisco González, Hotel Management
Dear Grace,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to hear that you had a bad experience in our hotel. Although our registers confirm that you had a problem with the door, you didn't come to the reception to tell us, instead we were called by other customers who were woken up by a door beeing shut over and over in an aggressive manner. We gave you the best and fastest solution available at 3:00 am. Afterwards security had to intervene again for an argue that you were having in your room and again, we were alerted by annoyed neighbours of your room. Finally, from my understanding none of the staff made fun of you, given that we take this kinda matters very serious and making fun or mocking a customer is not something that we tolerate and it would have very serious consequences. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Francisco González
by A verified traveler
Posted 24 Jun 2024
I needed a room for one night because I arrived in Ibiza a day early. The room was adequate, but not what I would ever book regularly.
Comment from Hotel Management
16 Jul 2024 by Francisco González, Hotel Management
Dear Kris,Thank you for taking the time to share your feedback on Expedia.We will give our best to improve our services in the future in order to reach your expectations for a longer stay.We hope to welcome you back to our hotel very soon!Sincerely,Francisco González
by A verified traveler
Posted 28 Apr 2024
Fantastic hotel for the money in every way, great location, comfy beds, super breakfast and right on beach front
Comment from Hotel Management
16 Jul 2024 by Francisco González, Hotel Management
Dear Mrs. Amanda,Thank you for the great review of our hotel! It makes us happy to know that you enjoyed our hotel with all it's services especially the breakfast next to the beach!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Francisco González
by A verified traveler
Posted 14 Apr 2024
For a 3 star Ok it’s not the Ritz however Breakfast was good everything fresh, Buffet Dinner could have been better and the food hotter. The rooms was cleaned everyday however just a couple of things a Kettle and some Mugs would have really helped my stay.
Hotel just 15mins walk to the port for a little exercise and the beach 3 mins walk towards Playa Bossa bit if you want a no frills holiday you could do a lot worse… also pay extra for a sea view it’s worth it.
Comment from Hotel Management
16 Jul 2024 by Francisco González, Hotel Management
Dear Mr. Gary,Thank you for taking the time to share your feedback. We will take in consideration the constructive feedback on the meals and the issues with the room so we can improve our service in the future.We hope to welcome you back to our hotel very soon!Sincerely,Francisco González
