Ratings based on 89 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Good buffet and quick service
Comment from Hotel Management
29 Oct 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Dale, We really appreciate that you took your time to share such a nice review on this site. It is a great pleasure to read that both the efficient service from our staff and the quality of our food selection left a good impression on you. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 12 Oct 2024
Decent enuf stay ,allways something to eat at the all inclusive, handy for boat across into town and back hotel is decent and staff are helpful
Comment from Hotel Management
15 Oct 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Evelyn,Thank you very much for choosing us and also for taking your time to share this great review. We are delighted to learn that you enjoyed our wonderful all inclusive and that the friendliness of all our team members made your stay better. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Keeva, Thank you very much for sharing this amazing review with all the users. We are delighted to know that your stay in our hotel exceeded your expectations. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 15 Jul 2024
Title: A Disappointing Stay at Azuline Miramantis Hotel in Ibiza
Our stay at Azuline Miramantis Hotel in Ibiza was disappointing from the moment we arrived. The facility was old and unclean, a stark contrast to the polished images in the promotional materials. We waited four hours for our room to be cleaned, only to receive a standard room instead of the sea view room we had booked. The room had severe drainage problems in both the shower and sink, creating an unsanitary situation that persisted throughout our stay despite staff attempts to fix it.
The all-inclusive wristbands were pointless, as we were repeatedly asked to show tokens for food and drinks. The pool hours were shorter than advertised, being open from 10 a.m. to 7 p.m. instead of 8 a.m. to 10 p.m., which was inconvenient. The hotel's dress code enforcement was inconsistent, with my cousin being barred from the dining area for wearing a one-piece bathing suit with pants.
Cleanliness was a major issue, with plates and bowls in the dining area often having food remnants stuck on them.
Overall, Azuline Miramantis Hotel failed to meet basic standards of cleanliness and service, making for an extremely disappointing stay.
Comment from Hotel Management
16 Jul 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear soudabeh, All our information in our website and in all the agencies we work with is constantly updated, and our committed housekeeping team goes above and beyond to guarantee that each of our rooms and facilities are cleaned following the most exigent quality and hygiene guidelines. According to our system, you booked a double room and not a pool view room. Each of our rooms are checked before our guests’ arrival with the aim to ensure them a great stay. Nevertheless, we apologize for the unexpected drainage issues. Your information has been sent to our maintenance team, who will proceed to its repair. In order to reduce plastic waste in our facilities, we have implemented a token system in which we give a token to each guest at their arrival and each token can be exchanged for a cup in our bars.Our swimming pool has always opened at 10 a.m. We have a dress code that each of our clients must respect. If our staff stopped your cousin was because he was not wearing the appropriate clothes. Finally, we would like to express our sincerest apologies if there was an issue with the cleaning in our plates and bowls. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Ben, Thank you very much for sharing your review with the rest of the users. We hope to enjoy your company again. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 19 May 2024
Fantastic view from pool. Great breakfast . Great value for money with everything near by. But away from noisey clubs !
Comment from Hotel Management
20 May 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Sarah Jane, We really appreciate that you decided to write this nice review about your stay in our hotel. Furthermore, we are very happy to read that you enjoyed our fantastic sea views from our swimming pool and that the quality of our breakfast left a good impression on you. We hope to welcome you again soon. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 17 May 2024 on Hotels
Comment from Hotel Management
20 May 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Dawn, We would like to express our gratitude for sharing this wonderful review with all the users. We are glad to know that you enjoyed a perfect stay with us and we hope to have the pleasure to enjoy your company again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 12 Apr 2024
Extremely clean in both sites. Staff friendly and helpful. Bakery beautiful and lovely food. Dining hall is small. Lovely area and lots of shops surrounding hotel. Lovely walk to SA via beach.
Comment from Hotel Management
18 Apr 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Abigail, Thank you very much for this wonderful review. To make sure that each of our guests enjoy their best experience is our main priority, and therefore we are delighted that our spotless cleaning, the quality of our food selection and the excellent service from our team members ensured you a great stay. We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 12 Apr 2024
Clean and felt safe friendly staff
Comment from Hotel Management
12 Apr 2024 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Pauline, It is a great pleasure to see that you enjoyed an unforgettable stay with us and that our spotless cleaning and our friendly staff left a good impression on you. Looking forward to welcome you again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service
by A verified traveler
Posted 17 Sep 2023 on Hotels
One of the service personal in bar, was aggressiv and unfriendly. I complained to manager. Other this incident excellent service and very good stay. Fatastic view and food.
Comment from Hotel Management
20 Sep 2023 by Daniel R.S., azuLinehotels Customer Service , Hotel Management
Dear Khaiber, First of all, we would like to thank you for taking your time to share your review with all the users. We appreciate that the quality of our food selection, our excellent service and our remarkable views ensured you a nice stay. Regarding the situation at the bar, for what we know, one of our team members received an inappropriate joke. The other team member only defended her. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
