Ratings based on 56 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
When we arrived at the property we were seen to promptly however, we were a little disappointed in the room in general. We found it lack anything modern and only had a few outlets which was annoying. There was no hairdryer in the room which can’t be helped but was a little inconvenient. We struggled to sleep the first night because of how loud the strip was but that isn’t the hotels fault. When we woke up first morning our bedroom floor was covered in ants and when I went down to the reception to complain the member staff seemed rather reluctant to offer a solution because the hotel was full which we understand but after a quick conversation they did offer to send the cleaner up and that was sorted. Overall our stay was only okay, staff were nice but the hotel itself is shabby, needs improvement and also needs to tell some of their clients that they’re too loud.
Comment from Hotel Management
24 Aug 2024 by The Manager, Hotel Management
Dear Ashleigh,Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased that our staff was responsive and did their best to assist you, we are sorry to hear that your experience fell short of expectations.We apologize for the inconvenience you encountered regarding the room’s amenities and the noise from the surrounding area. We kindly inform you that hairdryer is available at the recepction by a 20 deposit.We are especially concerned to hear about the issue with ants in your room and we will be addressing this with our team to ensure we handle similar situations more effectively in the future.Thank you again for your honest feedback. We hope that you’ll consider giving us another opportunity to provide you with a much improved experience in the future.Best regards,
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Tatiana Gudanekova, Hotel Manager, Hotel Management
Dear Alan, Thank you for your review. We are happy you enjoyed your holiday and hope to see you back next season.Best regards,
by A verified traveler
Posted 6 Jul 2024
Local, great area but very loud on the night.
Comment from Hotel Management
10 Jul 2024 by The Manager, Hotel Management
Dear Daniel,Thank you for taking the time to leave your feedback. We're delighted to hear that you enjoyed the area and found it to be great. We understand that the noise at night can be disruptive and we sincerely apologize for any inconvenience this may have caused during your stay.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly, and we will do our best to accommodate you in a quieter room.Best regards,
by A verified traveler
Posted 1 Sep 2023
The hotel is a great location, within walkable distance to main amenities. The property could benefit from a bit of refresh and the room we got was slightly too smal for 3 guests. Reception team was amazing and extremely helpful.
by A verified traveler
Posted 19 Jul 2023
Great location with very friendly and accommodating staff!
by A verified traveler
Posted 20 Jul 2022
Its a great spot, right next to the water and the Promenade of San Antonio.
Only Downside were the 24/7 screaming UK visitors, that just loved talking all day long in the hallways, rather than in their rooms.
by A verified traveler
Posted 4 Jul 2022
It was clean
by A verified traveler
Posted 20 Jun 2022 on Hotels
Clean and pleasant
by A verified traveler
Nothing special
Posted 20 Aug 2019 on HotelsPretty basic hotel that could do with some modernising. No bells or whistles but close to the sunset strip if that's your bag. We didn't use the pool or have breakfast so can't speak to either of those. Our friends booked a room under the impression they'd have a balcony but when they checked in the woman at reception said they had given the room to someone else and so they had to settle for one without but still paid the higher price for the room they originally wanted so they weren't too happy
by A verified traveler
Posted 25 Jul 2019
Nothing - and the fact I heard some one getting beaten up by security on my first night in the room opposite to me and in the morning there was blood outside my door I did not appreciate . I honestly wouldn’t stay here .
