Ratings based on 19 Verified Reviews

3.8 out of 5
100% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Stay away! Incompetence. Lack of Customer Service.

Posted 12 Jan 2024 on Hotels
The employees could not find the Hotels.com reservation when I checked-in. So I paid them directly. This continued for 6 days until they suddenly found the Hotels.com reservation and then expected me to pay again for the same 6 days. I refused so they kicked me out immediately and I had to scramble to find a place and get there with 0 notice.
Comment from Hotel Management
14 Jan 2024 by Hotel Center, Hotel Management
Agradecemos sus comentarios y estaremos atentos para brindarle una estadía armoniosa y cómoda.
4 out of 5
by A verified traveler

Posted 17 Jul 2023
Le service était excellent
2 out of 5
by A verified traveler

Find a better option

Posted 17 Oct 2021 on Hotels
Pretty good location but overall very disappointing. The pictures make it look much better than it is. Room was very small and cracked tiles as we walked up the stairs to our room. NO HOT WATER! Also, we asked the gentleman at the desk for a recommendation for a good place to eat dinner. He said to go to a place called Senor something (we couldnt understand the full name). We get to the corner and its a Chinese restaurant. Really? We are obviously tourists as is apparent given our limited knowledge of the language. We're visiting Colombia. How about some local fare? Just very strange to us. If we had to do again, we would have stayed along the road on the way and close to Juntas.
Comment from Hotel Management
8 Jan 2022 by GERENCIA, Hotel Management
Reciba un cordial saludo, Agradecemos sus amables opiniones y estaremos atentos a todas sus recomendaciones, en aras de procurar un mejoramiento continuo que satisfaga sus expectativas. Esperamos atenderle nuevamente en futuras fechas.
4 out of 5
by A verified traveler

Posted 24 Nov 2019
Comment from Hotel Management
6 Dec 2019 by Hotel Center, comodidad y armonía, Hotel Management
Reciba un cordial saludo, Agradecemos sus amables opiniones y estaremos atentos a todas sus recomendaciones, en aras de procurar un mejoramiento continuo que satisfaga sus expectativas. Esperamos atenderle nuevamente en futuras fechas.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Aug 2024 on Hotels
5 out of 5
by A verified traveler

Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by Hotel Center, Hotel Management
Agradeceos sus amables comentarios, los esperamos nuevamente en futuras fechas, Cordial saludo
4 out of 5
by A verified traveler

Posted 3 Apr 2023 on Hotels
Muy buena la atención
Comment from Hotel Management
2 May 2023 by HOTEL CENTER, Hotel Management
Buenos días, agradecemos sus amables comentarios, les esperamos nuevamente en futuras fechas, cordial saludo.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Feb 2023 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jan 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jan 2022 on Hotels
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