Ratings based on 79 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Amazing hospitality
Comment from Hotel Management
3 Jan 2025 by Mustafa Shaikh, Hotel Management
Dear Vidya, "Greetings from Holiday Inn Express Hitec City Hyderabad!! Thank you for posting your appreciative and motivational comments about your experience. We are delighted to read from your review that you admired your recent visit with us. Your gratitude for our team members is extremely rewarding and will inspire the entire team to scale tremendous elevation toward excellence. It is constantly a pleasure to have you as our guest and on behalf of all the ambassadors at Holiday Inn Express Hitec City Hyderabad. I look forward to welcoming you back. Warm regards, MUSTAFA SHAIKH Assistant Front Office Manager.
by A verified traveler
Posted 7 Dec 2024
The property was unclean and the rooms were not advertised as expected
Comment from Hotel Management
3 Jan 2025 by Mustafa Shaikh, Hotel Management
Dear Hari Nischal,"Greetings from Holiday Inn Express Hitec City Hyderabad!!Thank you so much for taking the time to share feedback regarding your stay with us.My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory. Your feedback is a matter of concern to me as the standard of service experienced by you is definitely not the kind that we aspire to achieve. Please accept my sincere apologies for the inconvenience caused to you.I assure you that these lapses were an exception to our normal standards and I hope you will not allow them to forever mar your impression of our hotel.My team and I look forward to welcoming you back soon.Regards,Mustafa ShaikhAssistant Front Office Manager.
by A verified traveler
Posted 18 Nov 2024
Rooms is very dirty bed sheet not clean maid just put top cover. I had pictures. Room condition very bad . Only one towel. I ask two time then they bring another towel toothbrush and other things. Toilet dirty rooms looks they doesn’t complete clean . Window curtains some spits on it very dirty . I have my money back. I’m Holliday inn platinum plus membership no give me points . In dinning waiter bring vegetarian sandwich only two slice of tomato that’s call vegetarian sandwich it’s all BS . I need my money back . Or I called to hollyinn head office and show all pictures.
Comment from Hotel Management
20 Nov 2024 by MUSTAFA SHAIKH, Hotel Management
Dear Jujaar, "Greetings from Holiday Inn Express Hitec City Hyderabad!!I hope this email finds you well. I am writing to extend my sincere apologies for the inconvenience you faced during your recent visit to our hotel and were unable to meet your desired expectation Regards to Room and culinary experience.We take our guests' feedback seriously and continuously work to improve our services. Our team has taken note of your experience and has implemented measures to ensure that such issues do not occur in the future.Our commitment to providing exceptional service is unwavering, and we take this incident as a valuable learning opportunity.Your feedback is vital to us, and we appreciate your time in forwarding your observations to us.We genuinely value your visit with us, and we hope to have the opportunity to welcome you back in the not-too-distant future. Our team is committed to making your visit nothing less than exceptional.I would humbly request you to share your contact details, or you can connect with the undersigned.Once again, we apologize for any inconvenience caused and we hope that you will accept our apologies.Best regards,Mustafa ShaikhAssistant Front Office Manager
by A verified traveler
Posted 11 Nov 2024
Convenient for our visit to Gachibowli area
Comment from Hotel Management
16 Nov 2024 by Mustafa Shaikh, Hotel Management
Dear Dilip,Thank you for your Feedback! We are Glad to hear that you liked and enjoyed your stay!Please Know that we Continuously Enforcing Improvements in our property and services during these difficult times and on-wards.We hope to see you again soon.Best Regards,Mustafa Shaikh.
by A verified traveler
Posted 8 Nov 2024
Everything is good but room size is very small and no ventilation staying more than 6hours you will get suffocated there
Comment from Hotel Management
20 Nov 2024 by MUSTAFA SHAIKH, Hotel Management
Dear Sir,Greetings from Holiday Inn Express Hyderabad Hitec City. We understand that the room maybe smaller than what you would usually expect and the layout of the room is not something that you’re used to, but let me tell you a bit about how our rooms are designed.Our compact rooms are designed to provide more where it matters most. We have ensured to kept amenities and structures most important to that can help you maximize your visit. We are also very green conscious – each corner of our rooms is thoughtfully designed to ensure that we make optimum use of the available space.I hope our team members, were helpful and quick in responsiveness. We aspire to provide an exceptional and memorable experience at our property and I hope our team has been able to deliver the same. Please feel free to reach me directly for any further assistance.Warm regards, MUSTAFA SHAIKHAssistant Front Office Manager
by A verified traveler
Posted 22 Oct 2024
I liked the staff, very polite and helpful.
Comment from Hotel Management
16 Nov 2024 by Mustafa Shaikh, Hotel Management
Dear Vishnu,Thank you for your Feedback! We are Glad to hear that you liked and enjoyed your stay!Please Know that we Continuously Enforcing Improvements in our property and services during these difficult times and on-wards.We hope to see you again soon.Best Regards,Mustafa Shaikh.
by A verified traveler
Posted 30 Sep 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Mustafa Shaikh, Hotel Management
Dear Guest,Thank you for sharing your feedback, we are glad to hear you had a perfect experience in regards to your stay here.We shall share your review with the team which shall only act as an encouragement for them to perform better.We look forward to host you soon again.Warm Regards,Mustafa ShaikhAssistant Front Office Manager
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by MUSTAFA SHAIKH, Hotel Management
Dear Harish, “Greetings from Holiday Inn Express Hitech City Hyderabad!! Thank you for taking the time to tell us about your experience at Holiday Inn Express HYDERABAD HITEC CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Please feel free to reach me directly for any further assistance. Warm Regards,Mustafa Shaikh Assistant Front Office Manager.
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by MUSTAFA SHAIKH, Hotel Management
Dear Vasudev, “Greetings from Holiday Inn Express Hitech City Hyderabad!! Thank you for taking the time to tell us about your experience at Holiday Inn Express HYDERABAD HITEC CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Please feel free to reach me directly for any further assistance. Warm Regards,Mustafa Shaikh Assistant Front Office Manager.
by A verified traveler
Posted 27 Jun 2024 on Hotels
Hotel bathroom were leaking. Just the basic hotel
Comment from Hotel Management
27 Jun 2024 by MUSTAFA SHAIKH, Hotel Management
Dear Guest, “Greetings from Holiday Inn Express Hitech City Hyderabad !!Thank you for bringing this to our notice. We are sorry for the inconvenience caused. At Holiday Inn Express , customer satisfaction and comfort are one of our top priorities and we make sure that none of our Guest feel dissatisfied. We are quite disappointed that you had to go through that. We will surely address your valuable feedback with the team.Please accept my sincere apologies for this ordeal. This is was an aberration and is deeply regretted. It certainly does not reflect the standards of service that we genuinely follow. I would be addressing this incident personally and shall take the necessary actions to ensure that this never repeats. I request to kindly give us another opportunity to host you and display our usual standards of services.Once Again Thank you For Choosing Holiday Inn Express Hitech City Hyderabad. Please feel free to reach me directly for any further assistance. Warm Regards, Mustafa Shaikh Assistant Front Office Manager.
