Ratings based on 107 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Pathetic hotel.. the value of the room cannot be more than 2500/- but they charge around 6000/-. Small room where we can not even move and the bathrooms are so small that it's difficult to use it . The staff during check in and check out are very discourteous.. overall very pathetic
by A verified traveler
Posted 7 Nov 2024
Excellent service by staff
Amazing food
Nice locations
by A verified traveler
Posted 6 Nov 2024
Banjara branch is not up to the mark . It totally disappointed my day . I don’t recommend to this my friends and family.
by A verified traveler
Posted 2 Nov 2024
Maintainance need to be improved.
Lack of room aminities
by A verified traveler from Smyrna
Posted 7 Oct 2024
Reaccuring key issues. Only 1 towel in room for 2 people. Missed cleaning of room on second day. Breakfast and dinner could be better.
by A verified traveler from Smyrna
Posted 6 Oct 2024
Property was consistent with Holiday Inn Express brand. Bed was very comfortable and good breakfast and dinner.
by A verified traveler
Posted 24 Aug 2024
There was always noise from the road in the evenings.
Even the lobby was noisy with other guests shouting at the front desk for over charging or not providing rooms.
I DID NOT GET MY RECEIPT FOR THE STAY
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 27 Apr 2024
I tried to check in& the reception had no clue how to retrieve my reservation, after a 1/2 hour wait, went to the room, used the toilet& flushed, was leaking from under & almost was coming to the door of the toilet, no hangers to hang clothes, room was not even cleaned before check in, have pictures to support it, complained to the reception, they politely said they can have it cleaned then, no hot water in the shower..
Comment from Hotel Management
27 May 2024 by Shivangi Gupta , Hotel Management
Dear Guest,Greetings from Holiday Inn Express Banjara hills!We are disappointed to learn that your overall stay was not up to the standard and experience which we would like to give to our guest. Please accept my sincere apology on the feedback with regards to inconvenience caused at several points. We have taken your feedback and shared with our training and quality team to enhance our service in future.You are one of our loyal member and we would need your support forever. To gain your trust back towards Holiday Inn Express Banjara Hills and Intercontinental Group of Hotels, we would like to request to give us another chance to show our hospitality in future.We will make sure your stay is comfortable and memorable .Please do call me or mail me when you make your next plan to visit Hyderabad. We would love to welcome you back with us.Affable RegardsShivangi Gupta Hotel Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
27 May 2024 by Shivangi Gupta , Hotel Management
Dear Guest,Greetings from Holiday Inn Express Banjara Hills!Thank you very much for sharing your feedback, regarding your stay at Holiday Inn Express Banjara Hills..It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Affable RegardsShivangi Gupta Hotel Manager
