Ratings based on 1,027 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Everything was fine and very good for my family and I
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
The staff was amazing
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Shigeta,We are thrilled to hear that you found our staff to be amazing during your stay. Providing excellent service is our top priority, and we appreciate your kind feedback. Should you need any assistance or wish to share more about your experience, please don't hesitate to reach out to our management team. Safe travels!
by A verified traveler
Posted 18 Nov 2024
Hotel needs upgrades and better dining
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Takeya, We appreciate your feedback on our facilities and dining options. Rest assured, we constantly strive to enhance our guest experience. Your comments will be shared with our team for future improvements. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Francisco,We are thrilled to hear that you had a wonderful stay with us! It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
by A verified traveler
Posted 15 Nov 2024
Good
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Suk,Thank you for sharing your feedback with us. We truly value all comments from our guests. Should you wish to discuss your experience further, please feel free to contact our management team directly. We hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Teresa,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Ivan, We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to contact us directly to share any specific feedback you may have, so we can address any concerns.
by A verified traveler
Posted 11 Nov 2024
When we first arrived in our room, we turned on the AC unit and then left to go to the mall for a few hours. By the time we returned, the AC was broken. We tried to call the front desk using the room phone and two different cell numbers, but we received no response. After that, we went downstairs but couldn’t find anyone at the front desk for about 15 to 20 minutes. Eventually, someone from maintenance arrived and replaced the entire unit.
However, the TVs are extremely outdated, and everything we watched looked like it was on VHS. Aside from these two issues, everything else was fairly typical for a $100-a-night room. If you're looking for a place to just shower and sleep at a low price, then this hotel is perfect.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Patrick, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the AC unit and the outdated TVs. We appreciate your understanding, and we're glad to hear that our hotel was suitable for your needs otherwise. We value your comments and will look into improving our services for future guests.
by A verified traveler
Posted 10 Nov 2024
The heat wasnt working.the TV not playing good
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Wanda,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to improve our services. We recommend reaching out to our management team directly so they can address your concerns in a timely manner. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.
