Ratings based on 18 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
This is a great resort that is affordable for a family to enjoy the water park facilities. The property has many rooms that have been updated with unique design such ad the whale tail water facuets. The food and drinks at the restaurant are good for American fare. The resort also hosted a NYE party with a comedy show and that was pretty fun. The catered food was good, but the way it was served (buffet) was dumb & too long of lines. The guest rooms were comfortable, though heating units are loud.
by A verified traveler
Posted 30 Dec 2024
Overall the property is beautiful. Although we had an enjoyable time, it appears that the staff was not prepared for school vacation week. I was misinformed of the opening time of the water park. When I called, I was told 1pm but it actually opened at 10am. Upon arrival it was quite busy (which I anticipated given it was school vacation week) but would have liked going earlier if I was advised properly. We waited over an hour for towels in the water park. While dining at the Landshark, a server never came over to us (waited about 20 mins for someone to check in) my husband eventually asked who our server was, then a manager came over to take our order. Our hotel room also had a dirty shirt under the bed. While the resort is beautiful, it is pricey especially if not receiving exceptional service.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Tiffany,Thank you for staying with us and taking the time to share your thoughts. We're happy to hear that our beautiful property added to your experience. However, we apologize for any confusion about the waterpark hours and for any disappointment with the dining experience. The park does open at 10am for in house guests and day passes. On day of check in the park is open to arriving guests at 1pm. We appreciate your patience during school vacation week, and we look forward to welcoming you back for a more positive experience.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 30 Dec 2024
The main reason for this rating was due to our horrible experience at the resort. When we arrived are room wasn’t ready which was fine because we arrived an hour before check in but because we were there with our three children for my oldest son’s birthday we decided to hit up the water park while we waited for our room. I have a 19 month old daughter and I had to change her into her swim diaper. When we entered the women’s lock room it was completely soaked with water everywhere and extremely slippery so I knew we needed towels. My husband went to ask and guess what? No towels at a water park?! What? No towels? So I proceeded back into the bathroom with my daughter and there were no anti slip mats placed down and we have no towels to dry anything well my daughter slipped and fell and banged her head. So of course she started screaming and was very upset. About an hour later now 4 pm when it supposed to be check in time we still never received a text our rooms were ready. My kids were hungry and tired at this point from traveling and we just wanted our room. But still nothing. So they are all standing there soaked and my husband goes to get towels, still NOTHING! So I go to the desk and explain what happened and suddenly there is a room available. She also told me she made a note on our account and that a manager would call me at 7 pm to talk about the incident. Well 7 pm came and no call. So in the morning I had to go back to front desk and explain everything all over again
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Jillian, We deeply regret the challenges you encountered during your stay. Your experience is far from the standard we aim to provide, and we sincerely apologize for the delays and miscommunications. Your concerns have been discussed and a manager will be reaching out to you. We hope to have the opportunity to better serve you in the future.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 30 Dec 2024
I love how bright and clean and the attention to details in the room. The bathroom was beautiful and even had a rope light inside the mirror The whole room has a nautical feel .
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Susan,We are delighted by your wonderful review! Thank you for staying with us at Margaritaville Resort Cape Cod. It's great to hear that you appreciated our decor and found our rooms clean. It was a pleasure having you as our guest, and we look forward to your next stay with us.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 27 Dec 2024
Kid friendly!
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Sherry,Nothing is more important to us than the satisfaction of all guests, and that includes the little ones, too! We're glad you and your family enjoyed such an incredible visit here at Margaritaville Resort Cape Cod, and we hope you join us again for another unforgettable vacation.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 27 Dec 2024
Out stay was amazing
Comment from Hotel Management
27 Dec 2024 by General Manager, Hotel Management
Dear Tasha,It was such a pleasure to welcome you to Margaritaville Resort Cape Cod! We're thrilled you thoroughly enjoyed your experience, and we appreciate your perfect rating. Thank you for your review, and we hope you return soon for another memorable Margaritaville stay!Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 26 Dec 2024
Beautiful place to spend some time with the family.
Comment from Hotel Management
27 Dec 2024 by General Manager, Hotel Management
Dear Estevao,Thank you for sharing your feedback. It’s wonderful to hear that our resort provided a comfortable setting for quality time with your family. We look forward to welcoming you back again to Margaritaville Resort Cape Cod.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 25 Dec 2024
Staff was awesome!
Comment from Hotel Management
27 Dec 2024 by General Manager, Hotel Management
Dear Cristopher,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Please come see us again soon at Margaritaville Resort Cape Cod.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler from ACTON
Posted 23 Dec 2024
I thought it was great! The only thing is that the check-in time is very late, usually hotels and resorts check-in time is 2pm! With this unusual check-in time, I couldn't really enjoy the day I stayed! When I went to buy the ticket, the time didn't appear in the post, it only appeared after I closed the reservation, the next day I couldn't enjoy anything at all, the pool opens at 10 and we had to leave at 11 because we couldn't understand the time. but in the general context everything is excellent
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Eliza,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Your feedback about the hours of operation for the pool and other amenities is valuable, and we'll keep your comments in mind. If you're in the area again, please come back to see us.Sincerely,Rachel ThayerGeneral Manager
