Ratings based on 28 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plymouth
Posted 20 Jan 2025
Beautiful and clean! Staff have been awesome!
by A verified traveler
Posted 15 Jan 2025
by A verified traveler
Posted 14 Jan 2025
Was nice
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Joseph,Thank you for choosing to stay with us. We're glad you had a pleasant experience, and if there is anything we can do to elevate your next visit, please let us know! We hope to see you again.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 14 Jan 2025
One thing about the resort I didn’t like that. It was very cold getting out from the waterpark to your room. It was very very cold in the hallways. Also, I didn’t like that. There was no bathtubs.
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Nahed, Thank you for sharing your thoughts. We're sorry to hear about any challenges you may have faced during your visit with us. Your feedback is appreciated and will help us improve the guest experience. We hope you enjoyed your time in Hyannis otherwise and that you'll give us another try in the future.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 13 Jan 2025
Excellent place !!
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Tatiane,Thank you for your enthusiastic review of Margaritaville Resort Cape Cod. We're thrilled you had an excellent experience and look forward to welcoming you back for another fantastic stay!Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 13 Jan 2025
Clean
Comment from Hotel Management
13 Jan 2025 by General Manager, Hotel Management
Dear Mandra,It's rewarding to hear that you found the accommodations spotless. Thank you for choosing Margaritaville Resort Cape Cod, and we look forward to welcoming you back again soon.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 6 Jan 2025
Very cute & clean rooms. Bartenders were super nice and friendly. Waterpark admission isn’t included with your stay but it is 1/2 off and it is heated. Live music at the bar was good.
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Jilyian,Thank you for sharing your experience at Margaritaville Resort Cape Cod. We're delighted you enjoyed your accommodations and found our staff friendly. It's great to know that our live music added to your stay as well. It was a pleasure having you here, and we can't wait to welcome you back in the future!Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 1 Jan 2025
This is a great resort that is affordable for a family to enjoy the water park facilities. The property has many rooms that have been updated with unique design such ad the whale tail water facuets. The food and drinks at the restaurant are good for American fare. The resort also hosted a NYE party with a comedy show and that was pretty fun. The catered food was good, but the way it was served (buffet) was dumb & too long of lines. The guest rooms were comfortable, though heating units are loud.
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Alison,Thank you for your detailed review of Margaritaville Resort Cape Cod! We're thrilled you enjoyed our water park, unique room designs, and festive party. Your kind words about our cuisine are also much appreciated. We acknowledge your feedback regarding the buffet setup and heating units and will review these to improve future experiences. It would be a pleasure to welcome you and your family back for more fun and comfort!Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 30 Dec 2024
Overall the property is beautiful. Although we had an enjoyable time, it appears that the staff was not prepared for school vacation week. I was misinformed of the opening time of the water park. When I called, I was told 1pm but it actually opened at 10am. Upon arrival it was quite busy (which I anticipated given it was school vacation week) but would have liked going earlier if I was advised properly. We waited over an hour for towels in the water park. While dining at the Landshark, a server never came over to us (waited about 20 mins for someone to check in) my husband eventually asked who our server was, then a manager came over to take our order. Our hotel room also had a dirty shirt under the bed. While the resort is beautiful, it is pricey especially if not receiving exceptional service.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Tiffany,Thank you for staying with us and taking the time to share your thoughts. We're happy to hear that our beautiful property added to your experience. However, we apologize for any confusion about the waterpark hours and for any disappointment with the dining experience. The park does open at 10am for in house guests and day passes. On day of check in the park is open to arriving guests at 1pm. We appreciate your patience during school vacation week, and we look forward to welcoming you back for a more positive experience.Sincerely,Rachel ThayerGeneral Manager
by A verified traveler
Posted 30 Dec 2024
The main reason for this rating was due to our horrible experience at the resort. When we arrived are room wasn’t ready which was fine because we arrived an hour before check in but because we were there with our three children for my oldest son’s birthday we decided to hit up the water park while we waited for our room. I have a 19 month old daughter and I had to change her into her swim diaper. When we entered the women’s lock room it was completely soaked with water everywhere and extremely slippery so I knew we needed towels. My husband went to ask and guess what? No towels at a water park?! What? No towels? So I proceeded back into the bathroom with my daughter and there were no anti slip mats placed down and we have no towels to dry anything well my daughter slipped and fell and banged her head. So of course she started screaming and was very upset. About an hour later now 4 pm when it supposed to be check in time we still never received a text our rooms were ready. My kids were hungry and tired at this point from traveling and we just wanted our room. But still nothing. So they are all standing there soaked and my husband goes to get towels, still NOTHING! So I go to the desk and explain what happened and suddenly there is a room available. She also told me she made a note on our account and that a manager would call me at 7 pm to talk about the incident. Well 7 pm came and no call. So in the morning I had to go back to front desk and explain everything all over again
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Jillian, We deeply regret the challenges you encountered during your stay. Your experience is far from the standard we aim to provide, and we sincerely apologize for the delays and miscommunications. Your concerns have been discussed and a manager will be reaching out to you. We hope to have the opportunity to better serve you in the future.Sincerely,Rachel ThayerGeneral Manager
