Ratings based on 305 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
I might say this was the worst "holiday" ever. We had to change rooms three times because none of the chosen ones were in good condition: broken windows, non-functional air conditioning, and a nightclub right below us. How are people supposed to sleep in such conditions? The staff was extremely rude and condescending, with their "take a seat" commands directed only at women, as if we don't exist and should just sit quietly while men discuss business. Be cautious in the shops, they lock you in until you buy something overpriced. The restaurant quality was very poor for a five-star hotel. Moreover, After being humiliated by a staff member, we asked for compensation at the end of our "holiday", and they simply smiled, saying nothing would happen and they were just sorry. Thank you for turning our dream week into the worst nightmare ever.
Comment from Hotel Management
16 Nov 2024 by Hotel Management, Hotel Management
Dear Mrs. Alessandra Elena! We would like to thank you for taking the time to share you note regarding your last stay in our property. We were really concerned to know that you did not enjoy your stay with us, please accept our sincere apologies. Kindly note we appreciate your comments, please assured that your feedback is shared with the concerned for direct rectification,your stay feedback are of great importance to us, only through your feedback and ratings can we aim to improve the service our guests’ receive, and in today’s world this is essential. At last, we do appreciate your point of view and you will be always welcomed whenever you decide to visit our hotel in any future occasion. Best regards. Hotel management
by A verified traveler
Posted 30 Sep 2024
I very much enjoyed the activitoes at the property.
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Roxana Elena!Thank you very much for taking the time to write your supporting review online and for recommending SUNRISE Holidays Resort to readers. Thank you for a wonderful review and we are very happy that you enjoyed your time with us and loved the animation team and activities.Thank you for choosing to spend your holiday with us and we look forward to welcoming you aback again soon.The Hotel Management
by A verified traveler
Very nice hotel
Posted 25 Jun 2024 on HotelsAll is perfect
Comment from Hotel Management
25 Jun 2024 by Hotel Management, Hotel Management
Dear Valued Guest! We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler from St Petersburg
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Hotel Management, Hotel Management
Dear Valued Guest! We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by Hotel Management, Hotel Management
Dear Valuable Guest! Thank you for taking time to give us your positive opinion and to share your experience with another reviewer.It was a pleasure for us to welcome you in SUNRISE Holidays Resort. All the team is waiting to welcome you back in your second home to make your holiday unforgettable. Thank you,Best regards, The Hotel management
by A verified traveler
Posted 14 May 2024
Great location, great food, amazing staff but a little dated in places. We had a strange smell coming from the AC and the room was a bit tired looking. The furniture was all dented, but very clean and the bed was very comfortable. Housekeeper was brilliant and even made a towel birthday cake for my mum. If I ever find myself in Hurghada again, I will return. Thanks
Comment from Hotel Management
19 May 2024 by Hotel Management, Hotel Management
Dear Maxwell,Thank you for sharing your review of your recent experiences with the website community.We are pleased that your accommodations and visit to the SUNRISE Holidays Resort left a great impression. It is wonderful to hear that you were left satisfied by our friendly staff.Thank you again for sharing, we can’t wait see you when your visit us again!The hotel Management
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
20 Apr 2024 by The Hotel management., Hotel Management
Dear Deborah! We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler
Posted 22 Mar 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by The Hotel management., Hotel Management
Dear Guest,We are happy to know that you had wonderful holidays and would like to thank you for taking time to share your impressions with us.It will be a real pleasure to welcome you back in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler
Real feel good hotel!
Posted 17 Mar 2024 on HotelsGreat hotel! Typical Egyptian resort, super friendly staff, food was amazing, location incredible. Some rooms a little tired but nothing noticeable. Entertainment team were fantastic. The show is quite loud until 11 but plenty of room options away from it.
Comment from Hotel Management
19 Mar 2024 by The Hotel management., Hotel Management
Dear Valued Guest,Thank you for your feedback, we are so glad that you have such fond memories of our staff and your vacation. We do all the best to accommodate our guests with the highest standards of Arabic hospitality. We look forward to welcoming you back in the near future for another special holiday.Hotel Management
by A verified traveler
First class hotel
Posted 5 Mar 2024 on HotelsA great place to stay.
Very close to the harbour and only a short distance from the airport
Comment from Hotel Management
6 Mar 2024 by The Hotel management., Hotel Management
Dear John! We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
