Ratings based on 30 Verified Reviews
2.7 Room cleanliness
2.6 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jul 2024
by A verified traveler
Posted 28 May 2023 on Hotels
بالنسبة للفئة السعرية القرية جيدة لكن المشكلة المسافات الطويلة التي تمشيها أما بالنسبة للانيميشن كان جيد جداً وشكر خاص للشيف حمادة الشخصية الخلوقة لكل ما يقدمه من خدمات للجميع مما جعل الإقامة اجمل
by A verified traveler
Posted 27 Jun 2022 on Travelocity
by A verified traveler
Posted 27 Mar 2022
the resort is extremely old in terms of furniture, equipment.
Food is an awfully bad and very small amount and no varieties at all. Also, they used the leftovers from the lunch to be served at dinner
by A verified traveler
Posted 23 May 2021
by A verified traveler
Posted 15 Sep 2020
by A verified traveler
Posted 6 Sep 2019
by A verified traveler
Posted 15 Aug 2019
The property is nice not luxurious, they need to upgrade the first floor. Ask for the updated rooms. We had fun as a family with kids. I want to thank Mr. Haitham, very nice and helpful person.
by A verified traveler
Posted 4 Aug 2019
I liked the aqua park but the food and the cleanliness wasn't that good.
Comment from Hotel Management
13 Aug 2019 by Dasha, Hotel Management
Dear valued guest,
Thank you for taking the time to tell us about the experience at the Mirage Bay Resort and Aquapark . I'm sorry that your experience has not lived up to your expectations; let me express my most sincere apologies. In our hotel we strive to provide excellent service for every customer; so your feedback is very important to us. Please rest assured that we are taking measures to solve the problem with the food and prevent the occurrence in the future. We appreciate your separation of your problems, and we hope that you will have the opportunity to serve you better in the near future.
Best regards Mirage Bay Resort and Aquapark Team.
by A verified traveler
Posted 16 Jul 2019
The worest hotel every , do not go there , very rude stuff , not clean at all , room not clean , food is not clean bad smell in restaurant and bar , all Coffe machines is not working in hotel , beach not clean water is green in pool , aqua park is broken very danger , hotel staff very rude and not respecting customer , check in took 5 hours waiting . Shuttle bus always late and you have to walk long distance in sun to go to beach or aqua park , we had a very bad experience there
DO NOT GO THERE EVER
Comment from Hotel Management
13 Aug 2019 by Dasha, Hotel Management
Dear valued guest,
Thank you for taking the time to tell us about the experience at the Mirage Bay Resort and Aquapark . I'm sorry that your experience has not lived up to your expectations; let me express my most sincere apologies. In our hotel we strive to provide excellent service for every customer; so your feedback is very important to us. Please rest assured that we are taking measures to solve the problem and prevent the occurrence in the future.
But anyway let me explain something. We try to cover all our guests and staff are always friendly with all our guests. Even if you didn't like something you could come to guest relation manager or Reception manager to solve all your problems. But unfortunately you didn't. And we are so sorry that we couldn't meet you while you are at our hotel.
We appreciate your separation of your problems, and we hope that you will have the opportunity to serve you better in the near future.
Best regards Mirage Bay Resort and Aquapark Team.
