Ratings based on 255 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Had a nice stay.
Comment from Hotel Management
23 Apr 2024 by Merna Emam , Hotel Management
Dear Mr. Alex,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Merna Emam Guest Experience Manager
by A verified traveler
Posted 16 Mar 2024
We were denied our paid service of all inclusive because of our nationality.
If you dont want to suffer from fanatism, stereotyping and racism, stay away from this hotel.
Comment from Hotel Management
20 Mar 2024 by Merna Emam, Hotel Management
Dear Mr. Ramy, We are very concerned about your feedback regarding the denial of the all-inclusive service based on nationality. At Mercure Hurghada Hotel, we strictly adhere to a policy of non-discrimination and inclusivity. We apologize for any inconvenience this may have caused you but please be informed that offering alcohol is banned in venues and hotels offering alcohols in Egypt for Egyptians regardless of their religious beliefs, by the government due to the holy month Ramdan.We truly appreciate your feedback and look forward to welcoming you back in the future.Merna EmamGuest Experience Manager
by A verified traveler
Posted 13 Mar 2024
Verry Good hôtel
Comment from Hotel Management
15 Mar 2024 by Merna Emam, Hotel Management
Cher Denis, Nous vous remercions sincèrement d'avoir partagé votre expérience à Mercure Hurghada Hotel. C'est un plaisir d'apprendre que vous avez trouvé notre hôtel très bon. Nous nous efforçons constamment d'offrir un service de qualité supérieure à tous nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Merna EmamGuest Experience Manager
by A verified traveler from Bradford
Posted 29 Jan 2024
initial thoughts when we arrived were the good. And greeted pleasantly. But it’s not a 4 star it’s more a 3 star hotel. Tired rooms in desperate need of refurbishment. inclusive option is not great either food is edible but that’s about it. We did eat outside the hotel the time we were there. We felt we had to leave the room by 12 Noon as the bell boy insisted he take our luggage and after 12 noon we would be charged for overstaying our welcome. won’t be going back unfortunately.
Comment from Hotel Management
5 Feb 2024 by Hossam Hosny, Hotel Management
Dear Mr. Nadeem,Thank you for choosing to stay at Mercure Hurghada Hotel and for taking the time to share your thoughts with us. We appreciate your initial positive impression upon arrival and the pleasant greeting you received from our team.We apologize if our hotel did not meet your expectations in terms of its star rating. While we strive to provide a comfortable experience for all our guests, we understand that the condition of our rooms fell short of your expectations. Your feedback regarding the need for refurbishment is duly noted, and we will take it into account as we consider future improvements to enhance the overall guest experience.Regarding the inclusive option, we regret that it did not meet your expectations in terms of the food quality. We understand your preference to dine outside the hotel during your stay. We appreciate your feedback, which will help us in our ongoing efforts to improve the variety and taste of our culinary offerings.We apologize if there was any confusion regarding the checkout time. Our intention is to provide a smooth and efficient departure process for all our guests. We appreciate your understanding and apologize for any inconvenience caused.Thank you once again for sharing your feedback. We value your input and will use it to continuously enhance our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Hossam HosnyGeneral Manager
by A verified traveler
Hurghada Mercure
Posted 6 Jan 2024 on HotelsMore 3 than 4 star. Nice enough and friendly staff. very safe and comfortable. But Food and facilities really not that great; they try hard but just not that much that kids like for food. Still had a lovely time.
Comment from Hotel Management
17 Jan 2024 by Hossam Hosny, Hotel Management
Dear M. Darren,Thank you for taking the time to review your recent stay at Mercure Hurghada Hotel. We are glad to hear that you found our staff friendly and that you felt safe and comfortable during your stay. We appreciate your feedback regarding the food and facilities, and we apologize for any inconvenience caused. We will take your comments into consideration as we continually strive to improve our offerings. We hope to have the opportunity to welcome you back in the future.Warm regards,Hossam HosnyGeneral Manager
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by Hossam Hosny, Hotel Management
Dear Ms. Carole,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager
by A verified traveler
Posted 2 Dec 2023
Comment from Hotel Management
27 Dec 2023 by Hossam Hosny, Hotel Management
Dear Wai,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager
by A verified traveler
Posted 22 Nov 2023
It's a great and beautiful hotel, unfortunately the transfer service is not the best not really organized. We almost missed the plane because of this.
But generally the hotel and staff was great (except on the reception)
Comment from Hotel Management
22 Nov 2023 by Hossam Hosny, Hotel Management
Dear M. Emese,We very much appreciate your comments regarding your stay at Mercure Hurghada. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hossam HosnyGeneral Manager
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
27 Dec 2023 by Hossam Hosny, Hotel Management
Dear Mr. Hesham,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager
by A verified traveler
Posted 19 Nov 2023
Very old rooms, not clean.
Comment from Hotel Management
22 Nov 2023 by Hossam Hosny, Hotel Management
Dear Mr. Worood,Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hossam HosnyGeneral Manager
