Ratings based on 580 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Room smells like it was never cleaned. Stinks like sweat. Soap dispenser doesn’t work so have to wash hands with shampoo. Room smells like it was never cleaned and the smell of sweat is so annoying. I need a full refund for my money. Absolutely ridiculous.
by A verified traveler
Posted 28 Dec 2024
Found bug crowling in the sink in middle of the night. Scrambled eggs recipe not good, too wet/watery, bland taste. Biscuits rock hard.
by A verified traveler from Athens
Posted 18 Dec 2024
Staff was warm and welcoming.
by A verified traveler
Posted 12 Nov 2024
Quiet place to stay without a lot of road noise. Nice location to food and gas options. Would stay again
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES ATHENS AL. Rebecca, I am thrilled to hear that you found our hotel to be quiet, our location to be nice and convenient, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Rebecca, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
The room was so dirty. It had blood on the wall, hand towels, comforter and floor were all dirty. The shower had someone's hair hanging off the shower head. The vents and toilet paper holder were all smashed in. We ended up checking out early but was told we couldn't get refunded for the day we didn't stay because we booked through a third party. We were not happy at all.
Comment from Hotel Management
2 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Jessica,Thank you for telling us about your recent visit at Red Roof Inn & Suites Athens AL. I was disappointed to read that the uncleanliness of your room, the condition of the floor and the other concerns listed hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
The dirty sheets and towels
Comment from Hotel Management
8 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Elizabet, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Athens, AL. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Sally, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ATHENS AL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
I was charged three times at check in for the room and have yet to receive a refund for the charges days later
Comment from Hotel Management
23 Oct 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Faith,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Athens, AL. Please accept our sincerest apologies for the highlighted issues. Your concerns will be relayed to the property in an effort to have this addressed. Red Roof value your business and hope that you will give us the opportunity to provide you with a better experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 14 Oct 2024
Front desk manager Kristin or Kristian was very helpful
Comment from Hotel Management
21 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Darleny, Everyone here at the Red Roof Inn & Suites Athens, AL was proud to see your 4/5 score. I am thrilled that you found our staff to be very helpful. At Red Roof, our aspiration is to provide guests with great customer services and we are happy you were pleased with our efforts.Thank you again for sharing your feedback and we would love to host you again in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Oct 2024
The room had no sheets or pillows to make the fold out couch. The sheets and comforter on king bed had dried blood. Pieces of grass between sheets. Dried blood on floor
Comment from Hotel Management
15 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Ashley,We appreciate your recent visit and we are glad your decided to share your experience with us at the RED ROOF INN & SUITES ATHENS AL. It was regrettable to read of the lack of cleanliness and the missing pillows and sheets for the fold out couch that dampened your experience. Your satisfaction is of utmost importance to us at Red Roof and we are sorry that we were unable to meet your expectations on this occasion.Know that we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
