Ratings based on 993 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The desk clerk was very nice.
The room smelled very bad, mixture of cigarettes and weed. Rooms small, old, no soap in bathroom, roach crawled out from under fridge, smell of weed outside, not a good area. I didn't stay, left and found a cleaner,safer hotel.
Comment from Hotel Management
21 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Tricia,We are sorry to hear your recent experience at the Red Roof PLUS+ Huntsville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Roaches. However, the bed and pillows were comfortable.
Comment from Hotel Management
5 Nov 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Dimpsey, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ HUNTSVILLE. You indicated that the bed and pillows are comfortable. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
The bed had hair and pee stains all in the bed. The shower curtain had mold on it. The hallways smelled like cigarettes even though it said it was a non-smoking room. We were told we had to take ot up woth expedia since we booked through them instead of the hotel.
Comment from Hotel Management
3 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Zack,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Huntsville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold encounter, the unpleasant odor in the hallways and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Ice machine dispenser not working but the ice freezer was. Hallway restrooms down but we don't use those anyway. Hotel was way cleaner than Super 8.
Comment from Hotel Management
19 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. I am happy you were pleased with the cleanliness of our hotel. However, you indicated that the ice machine dispenser was not working, and the hallway restrooms were down which was disappointing to hear. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing and we look forward to seeing you in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Dustin. The staff at the RED ROOF PLUS+ HUNTSVILLE and I appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
The service was great, New owners, great front desk people!
Comment from Hotel Management
9 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Kelly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Huntsville. It's great to see you enjoyed your stay and had a great staff encountered, resulting in a 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler from Thomson
Posted 5 Oct 2024
The Internet wasn’t working properly, other than that, it was a great stay.
Comment from Hotel Management
8 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Zachary. The staff and I at the RED ROOF PLUS+ HUNTSVILLE appreciate your 5/5 score. However, you indicated that the internet service hindered your experience. Your satisfaction is important to Red Roof, so I sincerely apologize for any inconvenience caused. Nonetheless, it's good to that other than that you had a great stay.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
It was good
Comment from Hotel Management
2 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Vinny,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your perfect rating with us, John. Our staff at the Red Roof Inn PLUS+ Huntsville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
The check in took awhile and the lady was unfriendly and uncaring. Now then the check out with Cyan was great
Comment from Hotel Management
30 Sep 2024 by OnielRediResponse Specialist, Hotel Management
Thank you Nancy, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Huntsville. I'm happy to read that you took liking to the receptionist that checked you out, however, apologies at check-in. Positive guest feedback, like yours, is always an encouragement to all of our staff so I’ve shared your comment about Cyan with the team.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
