Ratings based on 419 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Qiyanah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HUNTSVILLE AL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
I reserved the room for four days (Thur, Fri, Sat, and Sun) checking out on Monday morning. Upon our arrival /Checkin we received our room key and was directed to our room. Housekeeping was just finishing up and leaving the room when we got to the door. The toilet had just been flushed and was not filling. I informed them of the issue, which they responded with its filling, just very slow. That was an understatement, 15 to 20 minutes before it could be flushed again, not ideal conditions considering there were three people staying there. WiFi worked the first night only, reported that to the desk on Friday, but nothing was fixed before we left on Monday. Even though we were charged and paid for the four nights at Checkin, they only activated the room key for two nights, so when we returned on Saturday evening, we could not get in the room. The front desk apologized to my wife for the error and activated the key for one additional night. I had to return to the front desk and request that the key be activated for the additional night. Clerk initially stated that we only staying for three nights. After I insisted that he pull up my invoice, he agreed that we were staying four nights and updated the room key. Personally, I don’t think I’ll be staying there again.
Comment from Hotel Management
12 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Huntsville, A. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the toilet being slow to flush, the Wi-Fi had stopped working and the listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and we wish you all the best. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
This is my first time staying at a Red Roof Hotel and the staff at the front desk was professional and friendly however the property surprised when I realized there was no elevator, I am not sure if this is all of red roof inn. When I got to the room, the bathroom appeared to be dirty like you can see urine stains on the toilet bowl, soap dispensers did not work.
There were a lot of noise at night and also early in the morning housekeeping staff were so loud that it woke me up whatever little sleep. I tried to get some rest as much as I could to get a heads up for a long drive.
Comment from Hotel Management
20 Oct 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Huntsville, AL. Though you were pleased with the friendly and professional service our staff extended, you stated you encountered a poorly cleaned bathroom, a lot of noise, along with other mentioned issues. Please know that this isn't the level of service we aim to provide. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 17 Sep 2024
Motel was clean. No remote for the TV. Staff brought one, but he didn't know how to work it. He showed us how to use function buttons on the TV set. Soap and shampoo dispensers were empty. Only one set of towels for a two night stay
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Huntsville, AL appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Sep 2024
Room super clean
Comment from Hotel Management
5 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Abraham,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Huntsville, AL. It's great to see you enjoyed your stay and the room was super clean, resulting in a 5/5 score. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Aug 2024
It was terrible staying at this hotel. The manager was disrespectful and has no patience. He was rude and even didn’t want to check me in at 12:30am with a child when I decided that I wasn’t leaving he decided to check me in. The place smells a mess I had to get air freshener place in my room to get the bad odor out. I would not recommend this place to no one.
Comment from Hotel Management
21 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Thank you for leaving your honest feedback, Chanel. I was disappointed to see you mention that you had a terrible experience which resulted in your 2/5 score. We would like to apologize for the situation you described regarding the rude encounter you had with the manager and the unpleasant odor in the room. This is truly regrettable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Aug 2024 on CheapTickets
Once I entered the lobby, I could smell the strong scent of cigarettes. I was given a room and the first time using the toilet the handle came off and screws hit the floor. I made the front desk aware as they came to take a looked and said that they would be back to fix it. We waited 4 hours in the room with no restroom access (mind you they have no public bathroom either), then when I called to check the status on fixing the toilet, they told me to wait another 2 hours because the manager wasn't around. While on the phone in mid conversation; 2 roaches began to appear walking up the wall. I immediately asked to be moved into another room. After playing word tennis with the front desk clerk he came up to our room an witnessed the roaches first hand. We were then moved into another room where the TV didn't work, the bedspread and bath towels had stains on them. I will never be back again.
by A verified traveler
Awful
Posted 9 Aug 2024 on HotelsBed spread was dirty/stained. Towels was dirty/stained. Check in was slow amd unfriendly. Front desk barely spoke E glish and was diffifult to understand. Only 1 lock.worked on the door. Non smoking room smelled of old cigarette smoke. Shampoo and soap dispensers didnt work well. Side table next to bed was dirty amd sticky. Definately will not use again
Comment from Hotel Management
10 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Tonya, for taking the time to write a review of your stay at the Red Roof Inn Huntsville, AL. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the sheets, the dispenser and all the other inconveniences. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Jason, We at the RED ROOF INN HUNTSVILLE AL are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
