Ratings based on 878 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
We were traveling south. This was a one night stop and glad there's a restaurant on site. The room was very clean and quiet. If we travel that direction again, I would stay next time.
Comment from Hotel Management
3 Jan 2025 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 29 Dec 2024
The hotel lobby & amenities were very nice. The room was obviously old and rundown. Rusty shower, mouse bait under the desk, mold stains on the foldout bed, no dishes or supplies in the kitchenette. Also, if the sound of tradins is a problem for you, beware the is just down the street from a switchyard. No horns, but plenty of background traffic noise. Not a problem for us, but could be for some people. Overall not a great value for the price.
Comment from Hotel Management
3 Jan 2025 by Regan, Hotel Management
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 16 Dec 2024
We stayed in the same room as the previous year, it has a beautiful view out of the large windows and that is what made us love it. But we did notice blemish issues like the chipping on the bottom of the bathroom door. Some cosmetic issues here and there. The bed was uncomfortable, we both woke with pain in our sides. We should have made a request for more pillows as there were four and they were fairly flat.
Comment from Hotel Management
16 Dec 2024 by David, Hotel Management
Thank you for the review
by A verified traveler
Posted 3 Dec 2024
Nice room, heated pool with towels. Just needs a hot tub. Breakfast buffet was good.
Comment from Hotel Management
3 Dec 2024 by David , Hotel Management
Thank you for the kind reveiw
by A verified traveler
Posted 28 Nov 2024
Convenient to where we were going
Comment from Hotel Management
2 Dec 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
2 Dec 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 17 Nov 2024
Exit onto highway out of parking lot is very dangerous. Very limited visibility. Need to trim or remove bushes.
Comment from Hotel Management
18 Nov 2024 by David, Hotel Management
Thank you for your review
by A verified traveler
Posted 29 Oct 2024
Good hotel, nice river views.
Comment from Hotel Management
2 Nov 2024 by David, Hotel Management
Thank you for the kind review
by A verified traveler
Posted 20 Oct 2024
Nice friendly staff need more towels in room….
Comment from Hotel Management
2 Nov 2024 by David, Hotel Management
Thank you for the kind review
